Ghostery doesn't block anything, doesn't show up, and the preferences page is blank

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I'm running Firefox 35.0.1 on Ubuntu 14.04 and I have Ghostery 5.4.1. I've been using Ghostery for about six months now and have loved it, but a few weeks ago it suddenly stopped working. I don't see the icon in the corner, there's no button in the tool bar and, worst of all, when I try to pull up the preferences page for Ghostery, it's completely blank so I can't even try to fix it.

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Pete (Senior Communications Manager) February 02, 2015 14:43

Hey There,

Thanks for reaching out to Ghostery!

Can you try this in a new Firefox profile and see if you have the same issue? I can't replicate it. Don't delete your current profile so you can revert back after the test.

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Hey There, Thanks for reaching out to Ghostery! Can you try this in a new Firefox profile and see if you have the same issue? I can't replicate it. Don't delete your current profile so you can revert back after the test.

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Aaron February 11, 2015 15:38

I am seeing the same problem on the same OS and Firefox revision.

Ghostery doesn't appear to be active since I'm seeing the "sharing" buttons on sites. That's when I checked the preferences and found them blank.

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- Pete (Senior Communications Manager) February 11, 2015 18:56
  
  that could be due to this issue: https://getsatisfaction.com/ghostery/...
  
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- Aaron February 11, 2015 19:26
  
  That issue could be related, but doesn't deal with the preferences page being completely blank. The entire page doesn't appear (as OP's picture shows).
  
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- Aaron April 27, 2015 13:30
  
  The problem was fixed for a short while, then the latest Ghostery update broke it again. Ubuntu 14.10, Firefox 37.0.2.
  
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- d m April 27, 2015 21:04
  
  Having the same issue with older version of Firefox. If I update to 37.0.2 it works, but I lose too many other add-on functions. Ghostery was working fine on Firefox 28, until a month or so ago. Tried installing older Ghostery versions in Firefox 28 and the Ghost icon disappears when you close the browser and reopen. Help! I love my Ghostery and don't love the new Firefox versions!
  
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- Pete (Senior Communications Manager) April 28, 2015 00:32
  
  did you try this with Ghostery 5.4.5?
  
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What's the status of this problem?

I am seeing the same problem on the same OS and Firefox revision. Ghostery doesn't appear to be active since I'm seeing the "sharing" buttons on sites. That's when I checked the preferences and found them blank.

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Max Eliaser February 24, 2015 21:59

I have the same issue with Ghostery 5.4.2-- options page is blank, and ghostery appears not to be doing anything. Running 32-bit Linux Mint 13 (corresponding to Ubuntu 12.04). Firefox version is 35.0.1+build1-0ubuntu0.12.04.1 from the precise-updates repository. I'm not sure what Ghostery version I had prior to the update, but I hadn't updated Ghostery in a while.

The options page has this URL:
resource://firefox-at-ghostery-dot-com/ghostery/data/options.html
Looking at the page source for this HTML file, it appears to just be a blank file:
http://pastebin.com/zAibX0yy
I'm not sure how it would ever be able to display anything-- it has some stuff in the <head> section but nothing really in the <body> section.

I can see a few possibilities here:
* The HTML I linked to is fine and I don't know what I'm talking about (very possible, I don't really know HTML.)
* If the HTML is supposed to be static, it didn't get installed correctly when the addon was installed or wasn't packaged correctly when the xpi was built.
* If the HTML is supposed to be dynamic, some CGI script somewhere isn't working.
* The options button is supposed to send me to a different URL.

The Firefox console and debugger sidebars do not appear to contain any output, but then again I don't really know how to use those tools.

I saw this issue reported in the blog post for Ghostery 5.4.1's release, but I'm just confirming that it exists in 5.4.2 as well. The advice seems to be "reset your Firefox profile." I am not willing to reset my Firefox profile, but if you believe it will help you isolate the issue, I am willing to start a separate Firefox profile for troubleshooting purposes.

In case this issue is caused by an interaction with another extension, here are all the ones I have:
* Adblock Plus
* Add-on Compatibility Reporter
* Classic Theme Restorer
* Custom Tab Width
* DownloadHelper
* Element Hiding Helper for Adblock Plus
* Flash Game Maximizer
* GreaseMonkey
* HTTPS-Everywhere
* It's All Text!
* MEGA
* Personal Menu
* Stylish
* Suspend background tabs

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- Pete (Senior Communications Manager) February 25, 2015 16:29
  
  yeah.. it's this: https://bugzilla.mozilla.org/show_bug... Mozilla said they were not going to hold up the 36 release to solve this bug.. We are hoping its in the next one.
  
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- Max Eliaser February 25, 2015 19:30
  
  I'm not sure if I understand that bug report you linked to-- just to be clear, the preferences dialog of Firefox itself is fine, it's the Ghostery options that are missing. Here's a screenshot:
  http://s16.postimg.org/pb6m3hset/ghos...
  So I'm not convinced that we're talking about the same bug.
  
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- Pete (Senior Communications Manager) February 25, 2015 20:27
  
  can you try installing 5.4.1 and see if you can replicate this issue there?
  
  https://addons.mozilla.org/en-US/fire...
  
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- Max Eliaser February 26, 2015 04:58
  
  I went back and tried a bunch of old versions, starting at 5.0.3 and working my way forward. They all worked. I got up to 5.4.1 and it worked-- I could not reproduce the bug. So I decided to try 5.4.2 again, just to make sure, and it worked.
  
  So I guess another workaround for people afflicted with this issue would be to manually install an older Ghostery version, then manually install the newest one again.
  
  Unfortunately I can't seem to reproduce the issue anymore, but I'll let you know if it comes up again, or if I can find a way to reproduce it.
  
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- Pete (Senior Communications Manager) February 26, 2015 14:26
  
  Thats really strange.. Never heard of that.. But I'm glad you got it working! We are taking a look at this.
  
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- Max Eliaser February 26, 2015 21:33
  
  Perhaps upgrading through about:addons (instead of manually installing the new version via the page you linked to) was the problem? This is pure speculation on my part.
  
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- Pete (Senior Communications Manager) February 27, 2015 13:52
  
  Should be the same process.. Its the same file.. We'll check it out.
  
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What's the status of this problem?

I have the same issue with Ghostery 5.4.2-- options page is blank, and ghostery appears not to be doing anything. Running 32-bit Linux Mint 13 (corresponding to Ubuntu 12.04). Firefox version is 35.0.1+build1-0ubuntu0.12.04.1 from the precise-updates repository. I'm not sure what Ghostery version I had prior to the update, but I hadn't updated Ghostery in a while. The options page has this URL: resource://firefox-at-ghostery-dot-com/ghostery/data/options.html Looking at the page source for this HTML file, it appears to just be a blank file: http://pastebin.com/zAibX0yy I'm not sure how it would ever be able to display anything-- it has some stuff in the <head> section but nothing really in the <body> section. I can see a few possibilities here: * The HTML I linked to is fine and I don't know what I'm talking about (very possible, I don't really know HTML.) * If the HTML is supposed to be static, it didn't get installed correctly when the addon was installed or wasn't packaged correctly when the xpi was built. * If the HTML is supposed to be dynamic, some CGI script somewhere isn't working. * The options button is supposed to send me to a different URL. The Firefox console and debugger sidebars do not appear to contain any output, but then again I don't really know how to use those tools. I saw this issue reported in the blog post for Ghostery 5.4.1's release, but I'm just confirming that it exists in 5.4.2 as well. The advice seems to be "reset your Firefox profile." I am not willing to reset my Firefox profile, but if you believe it will help you isolate the issue, I am willing to start a separate Firefox profile for troubleshooting purposes. In case this issue is caused by an interaction with another extension, here are all the ones I have: * Adblock Plus * Add-on Compatibility Reporter * Classic Theme Restorer * Custom Tab Width * DownloadHelper * Element Hiding Helper for Adblock Plus * Flash Game Maximizer * GreaseMonkey * HTTPS-Everywhere * It's All Text! * MEGA * Personal Menu * Stylish * Suspend background tabs

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ePaulo March 12, 2015 21:32

Same problem... fresh install of ubuntu 14.04 with latest Firefox and latest Ghostery versions.

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Same problem... fresh install of ubuntu 14.04 with latest Firefox and latest Ghostery versions.

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Ghostery doesn't block anything, doesn't show up, and the preferences page is blank

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