Ghostery fails to load-Firefox 35

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On Firefox 35 Ghostery(5.4.1) sometimes does not load,when i restart the browser it appears again.
its the the only addon i have installed and AdBlock.

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Pete (Senior Communications Manager) January 20, 2015 18:10

Hey Alex,

Thanks for using Ghostery!

What do you mean by "Does not load"... Can you give me specifics?

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good solution! good solution! (undo)
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Hey Alex, Thanks for using Ghostery! What do you mean by "Does not load"... Can you give me specifics?

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Alex Avenger January 20, 2015 20:25

Pete,thank you for your reply.

The icon does not appear and when i visit webpages the trackers that i have blocked(i.e. twitter,disquss etc) aren't blocked,meaning it fails to load.

I checked on my "Installed Addons" and it appears there but doesn't work apparently.
When i notice it doesn't load i close FF and when it starts again most of the times Ghostery loads and works fine.

This happens from time to time and cant understand what is causing it.

Alex

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good solution! good solution! (undo)
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- Pete (Senior Communications Manager) January 20, 2015 20:48
  
  Other users are seeing it work on 35 if you remove and reinstall. Can you give that a shot? You can do an export of your settings so you can just run that and won't lose all of that work. The other option is to create a new Firefox profile and I bet it will work there.
  
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- Alex Avenger January 20, 2015 21:05
  
  i have done the procedure of removing and reinstalling at least twice.
  I will check the option of creating a new profile,although, you understand that is kind of a bug that your organization could examine more.
  thank you for your help and replies.
  
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- Pete (Senior Communications Manager) January 20, 2015 21:10
  
  We haven't been able to replicate the issue. It works just fine so far. I have been trying to replicate on numerous machines.
  
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- Alex Avenger January 20, 2015 21:14
  
  i understand.
  If it keeps occurring, i will note you,since i appreciate very much the Ghostery application and its services.
  
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- Pete (Senior Communications Manager) January 20, 2015 21:23
  
  Thanks! Feel free to send me any info at pete@ghostery.com as well.
  
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Pete,thank you for your reply. The icon does not appear and when i visit webpages the trackers that i have blocked(i.e. twitter,disquss etc) aren't blocked,meaning it fails to load. I checked on my "Installed Addons" and it appears there but doesn't work apparently. When i notice it doesn't load i close FF and when it starts again most of the times Ghostery loads and works fine. This happens from time to time and cant understand what is causing it. Alex

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