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BlueRaja December 10, 2014 10:27

Ghostery takes up 100% CPU, freezes Firefox when visiting newegg.com

When visiting a newegg.com product detail page, such as http://www.newegg.com/Product/Product... , Firefox jumps to 100% CPU and freezes up for a minute. It then displays this error:



This happens even if I whitelist newegg.com in Ghostery. DIsabling Ghostery makes the problem go away.
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  • CHAMP
    Eric P. Scott December 10, 2014 12:01
    Tell us:

    — The exact version number of the Firefox you're using;
    — Which version of Ghostery you have;
    — What other extensions you have enabled (name and version).

    You can obtain this information by selecting Help > Troubleshooting Information (or opening about:support).
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  • BlueRaja December 10, 2014 12:14
    Application Basics
    ------------------

    Name: Firefox
    Version: 34.0.5
    User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
    Multiprocess Windows: 0/1

    Crash Reports for the Last 3 Days
    ---------------------------------

    All Crash Reports

    Extensions
    ----------

    Name: Adblock Plus
    Version: 2.6.6
    Enabled: true
    ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

    Name: Awesome screenshot: Capture and Annotate
    Version: 2.4.4
    Enabled: true
    ID: jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack

    Name: DownThemAll!
    Version: 2.0.17
    Enabled: true
    ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

    Name: Enhanced Steam
    Version: 6.3.2
    Enabled: true
    ID: jid0-SmvlvxGpvCyG252KbVMqIKR79Uc@jetpack

    Name: FiddlerHook
    Version: 2.4.8.3
    Enabled: true
    ID: fiddlerhook@fiddler2.com

    Name: Ghostery
    Version: 5.3.0beta1
    Enabled: true
    ID: firefox@ghostery.com

    Name: Google Similar Images
    Version: 0.5
    Enabled: true
    ID: nishan.naseer.googimagesearch@gmail.com

    Name: Greasemonkey
    Version: 2.3
    Enabled: true
    ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

    Name: LastPass
    Version: 3.1.54
    Enabled: true
    ID: support@lastpass.com

    Name: PrivacyChoice TrackerBlock
    Version: 2.2
    Enabled: true
    ID: trackerblock@privacychoice.org

    Name: Shelve
    Version: 1.34
    Enabled: true
    ID: shelve@thomas.link

    Name: SPDY indicator
    Version: 2.2
    Enabled: true
    ID: spdyindicator@chengsun.github.com

    Name: Speed Dial [FVD] - New Tab Page, Sync...
    Version: 6.6.4
    Enabled: true
    ID: pavel.sherbakov@gmail.com

    Name: Tree Style Tab
    Version: 0.14.2014051101
    Enabled: true
    ID: treestyletab@piro.sakura.ne.jp

    Name: Bitdefender Wallet
    Version: 2.0
    Enabled: false
    ID: bdwteff@bitdefender.com

    Name: FEBE
    Version: 8.2
    Enabled: false
    ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}

    Name: Firebug
    Version: 2.0.7
    Enabled: false
    ID: firebug@software.joehewitt.com

    Name: Firebug Paint Events
    Version: 0.1.8
    Enabled: false
    ID: firebugpaintevents@kylescholz.com

    Name: FirePHP
    Version: 0.7.4
    Enabled: false
    ID: FirePHPExtension-Build@firephp.org

    Name: NoScript
    Version: 2.6.9.6
    Enabled: false
    ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

    Name: Pocket
    Version: 3.0.5
    Enabled: false
    ID: isreaditlater@ideashower.com

    Graphics
    --------

    Adapter Description: NVIDIA GeForce GTX 760
    Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
    Adapter RAM: 2048
    Device ID: 0x1187
    Direct2D Enabled: true
    DirectWrite Enabled: true (6.2.9200.16571)
    Driver Date: 11-12-2014
    Driver Version: 9.18.13.4475
    GPU #2 Active: false
    GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
    Subsys ID: 27633842
    Vendor ID: 0x10de
    WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0)
    windowLayerManagerRemote: true
    AzureCanvasBackend: direct2d
    AzureContentBackend: direct2d
    AzureFallbackCanvasBackend: cairo
    AzureSkiaAccelerated: 0

    Important Modified Preferences
    ------------------------------

    accessibility.typeaheadfind.flashBar: 0
    browser.cache.disk.capacity: 358400
    browser.cache.disk.smart_size_cached_value: 358400
    browser.cache.disk.smart_size.first_run: false
    browser.cache.disk.smart_size.use_old_max: false
    browser.cache.frecency_experiment: 4
    browser.newtab.url: chrome://fvd.speeddial/content/fvd_about_blank.html
    browser.places.smartBookmarksVersion: 7
    browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=714647
    browser.search.useDBForOrder: true
    browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
    browser.startup.homepage: about:home
    browser.startup.homepage_override.buildID: 20141126041045
    browser.startup.homepage_override.mstone: 34.0.5
    browser.tabs.closeWindowWithLastTab: false
    browser.tabs.insertRelatedAfterCurrent: false
    browser.tabs.insertRelatedAfterCurrent.backup: true
    browser.tabs.loadFolderAndReplace: false
    browser.tabs.onTop: false
    browser.tabs.warnOnClose: false
    browser.urlbar.maxRichResults: 15
    dom.mozApps.used: true
    dom.send_after_paint_to_content: true
    dom.w3c_touch_events.expose: false
    extensions.lastAppVersion: 34.0.5
    font.internaluseonly.changed: false
    gfx.direct3d.last_used_feature_level_idx: 0
    keyword.URL: http://search.conduit.com/ResultsExt....=
    media.gmp-gmpopenh264.lastUpdate: 1415368468
    media.gmp-gmpopenh264.version: 1.1
    media.gmp-manager.lastCheck: 1418104164
    network.cookie.prefsMigrated: true
    places.database.lastMaintenance: 1418181024
    places.history.expiration.transient_current_max_pages: 104858
    plugin.disable_full_page_plugin_for_types: application/pdf
    plugin.importedState: true
    print.printer_EPSON0CB577_(WF-3520_Series).print_bgcolor: false
    print.printer_EPSON0CB577_(WF-3520_Series).print_bgimages: false
    print.printer_EPSON0CB577_(WF-3520_Series).print_colorspace:
    print.printer_EPSON0CB577_(WF-3520_Series).print_command:
    print.printer_EPSON0CB577_(WF-3520_Series).print_downloadfonts: false
    print.printer_EPSON0CB577_(WF-3520_Series).print_duplex: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_edge_bottom: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_edge_left: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_edge_right: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_edge_top: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_evenpages: true
    print.printer_EPSON0CB577_(WF-3520_Series).print_footercenter:
    print.printer_EPSON0CB577_(WF-3520_Series).print_footerleft: &PT
    print.printer_EPSON0CB577_(WF-3520_Series).print_footerright: &D
    print.printer_EPSON0CB577_(WF-3520_Series).print_headercenter:
    print.printer_EPSON0CB577_(WF-3520_Series).print_headerleft: &T
    print.printer_EPSON0CB577_(WF-3520_Series).print_headerright: &U
    print.printer_EPSON0CB577_(WF-3520_Series).print_in_color: true
    print.printer_EPSON0CB577_(WF-3520_Series).print_margin_bottom: 0.5
    print.printer_EPSON0CB577_(WF-3520_Series).print_margin_left: 0.5
    print.printer_EPSON0CB577_(WF-3520_Series).print_margin_right: 0.5
    print.printer_EPSON0CB577_(WF-3520_Series).print_margin_top: 0.5
    print.printer_EPSON0CB577_(WF-3520_Series).print_oddpages: true
    print.printer_EPSON0CB577_(WF-3520_Series).print_orientation: 1
    print.printer_EPSON0CB577_(WF-3520_Series).print_page_delay: 50
    print.printer_EPSON0CB577_(WF-3520_Series).print_paper_data: 1
    print.printer_EPSON0CB577_(WF-3520_Series).print_paper_height: 11.00
    print.printer_EPSON0CB577_(WF-3520_Series).print_paper_name:
    print.printer_EPSON0CB577_(WF-3520_Series).print_paper_size_type: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_paper_size_unit: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_paper_width: 8.50
    print.printer_EPSON0CB577_(WF-3520_Series).print_plex_name:
    print.printer_EPSON0CB577_(WF-3520_Series).print_resolution: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_resolution_name:
    print.printer_EPSON0CB577_(WF-3520_Series).print_reversed: false
    print.printer_EPSON0CB577_(WF-3520_Series).print_scaling: 1.00
    print.printer_EPSON0CB577_(WF-3520_Series).print_shrink_to_fit: true
    print.printer_EPSON0CB577_(WF-3520_Series).print_to_file: false
    print.printer_EPSON0CB577_(WF-3520_Series).print_unwriteable_margin_bottom: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_unwriteable_margin_left: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_unwriteable_margin_right: 0
    print.printer_EPSON0CB577_(WF-3520_Series).print_unwriteable_margin_top: 0
    privacy.donottrackheader.enabled: true
    privacy.sanitize.migrateFx3Prefs: true
    storage.vacuum.last.index: 1
    storage.vacuum.last.places.sqlite: 1417234340

    user.js Preferences
    -------------------

    Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

    Important Locked Preferences
    ----------------------------

    JavaScript
    ----------

    Incremental GC: true

    Accessibility
    -------------

    Activated: false
    Prevent Accessibility: 0

    Library Versions
    ----------------

    NSPR
    Expected minimum version: 4.10.7
    Version in use: 4.10.7

    NSS
    Expected minimum version: 3.17.2 Basic ECC
    Version in use: 3.17.2 Basic ECC

    NSSSMIME
    Expected minimum version: 3.17.2 Basic ECC
    Version in use: 3.17.2 Basic ECC

    NSSSSL
    Expected minimum version: 3.17.2 Basic ECC
    Version in use: 3.17.2 Basic ECC

    NSSUTIL
    Expected minimum version: 3.17.2
    Version in use: 3.17.2

    Experimental Features
    ---------------------
    Comment
    good solution! good solution! (undo)
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  • MrBrian January 15, 2015 16:08
    A potential workaround: increase the number for preference dom.max_script_run_time. For information on how to make this change, see http://robcottingham.ca/2006/05/firef....
    Comment
    good solution! good solution! (undo)
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    How does this make you feel?     Add Image
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  • chris January 15, 2015 17:34
    Hello
    I have a similar pb, ghostery freezes firefox every time I want to open a new tab ! and sometimes freezes my computer, I am obliged to reboot firefox in console, or to reset the computer with the reset button...

    linux mageia 64 bit
    firefox 31.3.0
    Comment
    good solution! good solution! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
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    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

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