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I’m frustrated

Ghostery hangs Safari and Firefox

Hi,
I am on a Mac using FF 22.0 and Safari 5.1.9 and use Ghostery for both. Firefox crashes with a script error Ghostery 7.1.2 (I think) and I have to quit FF at least 20 x a day if not more and it freezes again upon start up! Very irritating!!

Safari also hangs constantly and since I installed ghostery, won't allow me to upload images to ning sites too.

I tried making the script allowance longer but I am at the end of my rope as this has been going on far too long..months and I am about to disable ghostery on my browsers although I do love my privacy, it is interrupting my browsing experience.

Can you help or I will disable.
Thanks
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  • Pete (Senior Communications Manager) July 09, 2013 14:31
    Hi Marian,

    Thanks for using Ghostery!

    Can you tell me which versions of Ghostery you are running?
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  • Hi,
    Safari version 1.4.2
    FF 2.9.6

    This horrible hanging happens more with FF but also with Safari. I also get an empty script box with two empty boxes at the top of the FF page which I can't exit and have to reboot.

    I also have this problem constantly with www.redbubble.com I must reboot with this server at least 10 x per session
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  • The Ghostery products for Firefox and Safari feature similar branding and graphics, and update their tracker definitions from the same database. However, their internals diverge significantly (different code bases, different principal authors/maintainers, etc.). The same is true of the browsers themselves: Firefox is built on top of Mozilla's Gecko rendering engine, while Safari uses Apple's WebKit. From a developer's perspective, they're very, very different. Safari favors elegant simplicity, but Firefox is somewhat more functional, and considerably more reliable.

    This topic should probably be split in two, one for each browser.

    There are many possible explanations for what you're seeing, several of which have nothing to do with Ghostery itself.

    If things seem to be working well most of the time, but you have issues with particular websites, tell us what we'd need to do to see them for ourselves. If your problems seem non-specific, you should try the usual OS X troubleshooting procedures first (which may involve running Hardware Diagnostics, Disk Utility, Activity Monitor, etc.).

    What other browser Extensions do you have installed? Some of these conflict with Ghostery.

    Do you often have a lot of browser tabs open? Those impact memory usage.

    Do you view pages that use Adobe Flash Player? Those can be incredibly CPU intensive. (I highly recommend the ClickToFlash Safari Extension.)

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  • Hi Pete,
    I have run Disk utility on my computer and do so on a regular basis. I know this is not a system problem.

    I will try a screen capture.

    No, I don't have many tabs open and aside from news clips and youtube..don't use Adobe flash that often.

    I know this has to be a ghostery problem. The screen freezes...an error message comes up with the word Ghostery in it each and every time no matter which page I am on and it is something I can bet the house on, hence, my reasoning for disabling this.
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  • I just received this script error on www.redbubble:

    A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

    Script: chrome://ghostery/content/ghostery.js:470

    Does this help?
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  • Pete, thanks...I don't know where Scan and Block images would be in both browsers in Ghostery? Can you give me a step by step to locate these options please?

    I also just received this script error just now:

    Script: chrome://ghostery/content/ghostery-common.js:712

    It also says: It looks like you're also using the Google Opt-Out addon. Unfortunately, cookie protection from Ghostery must be disabled
    to avoid browser lock-up. Please disable or remove this addon if you wish to use Ghostery cookie protection.

    How do I dismantle this too?
    Sorry for all the questions but I guess I have no clue?
    Thanks,
    Marian
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  • Pete, in Safari..my first box was already unchecked:
    Display Options

    Show alert bubble (this is unchecked)

    Show tracker script sources (in the findings panel)

    Show badge over Ghostery's button (on Safari's toolbar)

    Add Ghostery to Safari's right-click menu

    Auto Update
    Block new elements by default unchecked

    Notify me of new elements unchecked
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