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If you use Ghostery to block unwanted page elements, and you come across a site that's broken because of Ghostery's blocking, you can help all Ghostery users by describing the problem in this thread.
These kinds of problems come up because you blocked something the site (unreasonably) depends on.
A common example would be Omniture, a tracking/analytics company. A page might issue a call to its embedded Omniture bug in order to register some action on your part: perhaps clicking "next" in a slideshow, or adding an item to your cart.
That call is directly tied to whatever it is you were trying to do, so that if the call fails (when Omniture is unexpectedly absent, for instance), your action fails as well.
Ghostery for Firefox and Opera includes surrogate script support. Surrogate scripts supplied by Ghostery provide the code to allow sites to continue to work even when the page elements they require had gotten blocked.
Surrogate support is on the way to Ghostery for Chrome and Safari.
Thanks for using and contributing to Ghostery!
Ghostery's blocking breaks functionality on websites
Promoted
Responses
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I’m
Not kidding. :P
3The headlines read...
"Ghostery's blocking breaks functionality on websites"
I suppose that's one way to look at it, but having said that, I really don't think that the characterization is accurate.
Isn't it more appropriate to explain it this way?:
"Broken functionality on websites is revealed by Ghostery". -
Ghostery for Chrome 3.0.0, out now, also supports surrogates.
http://purplebox.ghostery.com/?p=1016... -
Ghostery for Safari 1.3.0, out now, comes with initial surrogate support.
http://purplebox.ghostery.com/?p=1016...
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Me again: did this so I can add photos:
Ghostery prevents text messaging in Comcast using Firefox.
With Ghostery disabled, i am able to text, all the options are displayed in the screen shot below but with Ghostery enabled, there are no options as per screen shot above.
Comment-
donsm52 January 03, 2015 20:40I don't know what happened but text msging in xfinity seems to be working at this time. If it changes I will let you know.EditDeleteRemove
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Pete (Senior Communications Manager) January 05, 2015 16:02sounds good. Glad you got it back! feel free to email me directly if it happens again. pete@ghostery.comEditDeleteRemove
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On Engadget (http://www.engadget.com), both "Advertising.com" and "Omniture (Adobe Analytics)" have to be unblocked, or comment section/gallery will not show up. -
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On rottentomatoes.com if you have Ghostery turned on (all trackers blocked) there is no way to login to your account.
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Hey Brad.
Are you logging in through Facebook or your own account? -
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My own account
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I have had problems after the recent ghostery's update. love ghostery but when I can't see the tv guide and the only way to figure it was ghostery not adblockplus was to disable each one individually. also used to be when every thing was enabled as it caught every tracker.. now i have to open ghostery and block manually by moving the slider over -- what is up with this 'new' update?- view 3 more comments
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oh sorry!! pete@ghostery.com Last Ghostery release was October.. so.. "recent" wouldn't be too close.
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Thanks for your help Pete!
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Blocking Allure Media on this page: http://www.businessinsider.com.au/goo...
Breaks it completely.
Allure Media is listed in Ghostery as advertising but it seems they also run a content hosting CDN (URL of resources edge.alluremedia.com.au/xxx)-
Thanks! Ticket created to investigate further.
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Using Ghostery for Safari on OS X Yosemite 10.10 on the site https://book.lufthansa.com gives me a blank page after login. After disabling Ghostery it works again. No other Plugins were enabled.
Funny, but it works on the same system with Chrome and Ghostery enabled...- view 3 more comments
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Where could i upload/send it to? I see no option here in GetSatisfaction.
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email it to me.. pete@ghostery.com
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I’m
mad
Ghostery makes the Walmart home page (http://www.walmart.com/) lock up Firefox v35.0.1. After I use the Task Manager (I'm using Windows) to kill Firefox and then restart the program, Ghostery's configuration wizard screen comes up and I've lost all my Ghostery settings! You can't tell me that this isn't by design on the part of the Walmart website designers.- view 10 more comments
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Thanks, Pete. I'll whitelist it now and give Walmart a try again.
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That worked, Pete. Thanks!!
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1John I have had the same problem with the lock up on Walmart.
At that point we are different because mine does not reset my ghostery settings.
Retail does seem to be even more determined to track -- -
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This reply was created from a merged topic originally titled Walmart web site hangs Firefox and disables Ghostery.
Ghostery works great everywhere but Walmart. Each time I visit walmart.com, when I enter any information in the search bar, Firefox hangs and I have to kill the PID via termial(Ubuntu 12.04) in order to close Firefox and restart. Immediately on restarting Firefox, Ghostery welcome page is display with a Walmart tab behind Ghostery tab. Ghostery now has NO settings. All trackers are allowed through. However, I can now search Walmart with no problems.
This has occurred at least 10 times, re:ground hog day! I reset block all trackers and things work great until I have a need to go to walmart.com again.-
If you allow HookLogic the site works.. We are investigating solutions.
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Have to unblock "Perform Group" on wtatennis.com to see video.
Example:
http://www.wtatennis.com/news/article...-
Thanks Al! I put in a ticket for this to be added to our Click-To-Play feature library.
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added to library. Thanks for reporting!
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I’m
frustrated
This reply was created from a merged topic originally titled Issue.
every time i attempt to go to walmart.com my settings get lost and ghostery runs like it does when it first installs. I have to reset all my settings-
Unblock HookLogic. Walmart "updated" their website to require this tracker. Looking into a surrogate for this case.
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The site Les Guignols de l'info, here: http://www.canalplus.fr/c-divertissem..., will not run the video unless Ghostery is turned off entirely. When you hit "play" a message comes up, very politely, asking you to turn off all blocking before they will show you the video.- view 3 more comments
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So can we block videoplaza (publicity) and not the "main" video with this option ?
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The tracking is embedded in the video player.. if you want the video to work you have to allow the tracker. That's how the Publisher of that site has it set up.
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This reply was created from a merged topic originally titled endless loading on lovoo.com.
When "Facebook Connect" is blocked and you visit www.lovoo.com with latest Firefox, firefox freezes because the page seems to load a javascript file endlessly.-
Thanks for reporting! I'll open a ticket. Might be a surrogate candidate.
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Reading a page on PCWorld in IE11 the images do not show up, even with no blocking, whitelist on, etc - http://www.pcworld.com/article/268602...
The only way the images show is if I disable the Ghostery add-in. This is strange since I have everything turned off in Ghostery. -
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Hello,
This site : http://placedesarts.com/shows/search.... relies on Google Tag Manager to work and is therefore broken when ghostery blocks GTM.
Steps to reproduce :
Click on a show, you would expect to go to a page detailing the show, but instead, nothing happens.
Details :
The page use GTM to track you click and then change the url, here is the code :
function GTM_sendRedirect(productObj) {
dataLayer.push({
'event': 'productClick',
'ecommerce': {
'click': {
'products': [{
'name': productObj.name,
'id': productObj.id,
'price': productObj.price,
'brand': productObj.brand,
'category': productObj.cat
}]
}
},
'eventCallback': function() {
document.location = productObj.url
}
});
}
As you can see, this code changes the location of the page on the eventCallback of the GTM event.-
Hi Thomas,
Thanks for reporting.. Might be a surrogate candidate.. I'll create a ticket. In the meantime.. whitelist the one tracker so you can access the content.
Thanks again! -
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I’m
undecided
I have learned to pick and choose what is blocked. Definitions of beacons and widgets would be helpful for setup. Overall a good product. It is a valid point, but I don't know if perfectly blocking every thing is possible. I have to make informed decisions which requires research.-
If you hover over the category name in the blocking options section we give you a definition of each term.
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I have an online subscription to the Wall Street Journal. I cannot watch any of their videos because of Ghostery. Other subscriptions, like Washington Post, my local news, etc. are not affected. Solution?
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Which browser and version of Ghostery? I see the videos playing with full blocking enabled.
example: http://www.wsj.com/video/net-neutrali... -
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I'm running a Mac and using Safari 8.0.3. My OS is 10.10.2.
I checked with WSJ "help" and they were the ones that suggested that Ghostery was causing the problem.
How do I the version of Ghostery?-
About tab in the Ghostery options menu has the version #. Can you attach a screenshot of the panel that show what trackers are present on a URL that doesn't work for you? It might be different on the other side of the login. Or just list them if there aren't too many.
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One of the site address' for WSJ Movies would be: http://www.wsj.com/video/net-neutrali...
The site trackers for this address are: Google Tag Manger and Tealium
I have Ghostery set to block all trackers.
My version of Ghostery is 5.4.2 (I think)-
It's most likely the Tealium tracker. I'm not having this issue on those versions The Videos play with full blocking enabled. .Do you have other extensions active?
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I'm a project manager who works building websites for clients. As it turns out one of my sites is broken by the Ghostery plugin (which I use in my home computing). Clients want their sites to have some ability to know what people like and don't like, etc. Is there a way to have these scripts that Ghostery blocks available for the site owner and people who don't care about the scripts and also make the site work for people who have Ghostery? I'm semi-technical so apologies if this is super obvious, but are there guidelines that I can use to share with my team so that the site works for both user groups?- view 1 more comment
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It's always a good idea to use Ghostery or NoScript or something on your site every so often to test it. See what breaks, see which blocked script is breaking it, and see if you can fix it.
Most of the time it's just about creating fallbacks for your third party scripts. If you use google analytics to watch for button clicks, make sure to put the google analytics function call inside of a "try...catch" block to make sure that the errors from google analytics don't cause the button's action to fail too. Or if you use Adobe typekit for fonts, make sure the site still renders in the default font if adobe is blocked. Your developers should be able to pinpoint the breakages pretty quickly if you tell them to install ghostery and test the site themselves.
And this isn't just for accommodating people who block stuff either. You want your site to work even when some third party servers are down. -
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I really appreciate that note. I'm a small fish in a big pond so I don't think I can post the URL without undue effort to get approval, but I will pass this along to my team and ask them to see if there are low impact ways that we can accommodate all users regardless of preferences in browsing. And, consider this in the next design phases of future projects. Thanks guys. Love the plugin.
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Hi, I started the separate topic 3 days ago regarding Foursquare web (https://getsatisfaction.com/ghostery/...). Did you have a chance to look onto that? Thanks.
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I just responded.. Sorry for the delay.
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Lyvefire comments systems appear ugly (as if displayed without CSS) when Lyvefire is blocked. See eg. http://www.markpack.org.uk.-
I"m not seeing it.. Did you update to 5.4.3? Which browser version?
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I do have version 5.4.3, on Firefox 35.0.1, on Ubuntu. Without Lyvefire, I see the text
3 comments
Livefyre
*[Get Livefyre]
*[FAQ]
[Sign in]
+ Follow
Post comment
almost unformatted: * is bullet points, [] is links. (Note especially that "Post comment" is just unclickable plain text and should probably be hidden.) -
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it doesn't brake anything on website, if something doesn't work or seems broken it means u blocked something necessary with Ghostry, for example there is a thing named Disqus in Ghostry list if i block it with Ghost i can't comment in some websites that use it -
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only issue i have found with Ghost is that it messes with firefox options, when i open options then then the first option tab what i see is blank sometimes, for example i was in general options last time so when i open options it opens with general option tab & General options are blank, when i click to next tab privacy for example i see all privacy settings, but general remains blank when i go back to general, i just figured i mention this here
- view 2 more comments
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Which version are you on? I didn't think 37 is out yet
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latest version OFC, 36.0.1 when u mentioned it it was still 36
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Ghostery causes Firefox to hang for 10 seconds when the Pro Football Talk rumors page is loaded (or auto-refreshes).
The hang is specifically related to the Facebook blocker, when just this blocker is disabled, loading the page does not cause Firefox to hang.
http://profootballtalk.nbcsports.com/...-
I'll see if there is anything we can do. Might just be the way the page is created. I'll update when I hear back.
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hi, i installed ghostery in my 2 pc wirh firefox and now, i cant go to bbstreaming.com
the message is:
Fatal error: Cannot redeclare getCodeSPV() (previously declared in /home/bbstream/public_html/files/lib.php:398) in /home/bbstream/public_html/files/lib.php on line 516
i removed ghostery.
what can i do, thank. sorry for my english, im french.- view 2 more comments
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I'm getting the error even with Ghostery disabled. I don't think this is anything we can solve.
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the site is ok. the problem came from bbstreaming. it was just a coincidence.
thanks -
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is there a option to disable counter? if not it would be good idea to add that option to Ghostery, i want to disable it
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I'll forward to our product team!
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Blocking on this page hangs Firefox 36.0.1.
http://roadslesstraveled.us/rv-heater/
I tried unblocking all of the trackers, etc and gradually blocking one at a time, but it appears the hang is not from blocking a specific tracker, but a combination of them. -
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I’m
frustrated
there are too many sites blocked so I want to finish with ghostery right now,please!!!!-
related topic: https://getsatisfaction.com/ghostery/...
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This reply was created from a merged topic originally titled Blocking Omniture breaks many sites like Apple Support.
Many sites are not able to work properly if Omniture is blocked. For example, impossible to go through the steps of the Apple Support website.- view 3 more comments
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I don't use Chrome, I'm using Safari so version 5.4.3 is not available...
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I'll add a ticket to have the surrogate updated. Sorry for the inconvenience.
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When visiting my bank I need to use electronic device.
This functionality is blocked
See the web site www.abnamro.nl select login.
Normaly a new page will appear to be able to select the used log-in device... now that page stays blanc.
Hope you can fix it-
It's most likely the omniture tracker. We have it marked for compatibility issues in the panel. If you allow or whitelist that one tracker on the page you should be all set.
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Then please also change the whitelist button.
For me is not clear the function of the white list button:
Do I allow the visited website to be whitelisted (then this is not working)?
Or do I allow a advertisement.
I would like that whitelisting add that whole website to be added in the whitelist.
Thanks.
Yes, working now after added the domain in the whitelist-
If you click the "Whitelist Site" button, then you add the entire URL to the list. But if you only whitelist that one tracker then it is as its explained in the panel walkthrough..
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