IE10 x32 - Win8 - Ghostery icon appears but Nada!

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Windows 8 x32 , IE 10.0.9200.16599, Ghostery 1.0.0.1 (from add-on toolbar list)

Problem: no alert bubble & Ghostery icon is visible but does nothing

Ghostery does show up under Add-ons as enabled.

(FireFox ver runs fine on same machine)

Suggestions ???
Great product! Thanks

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Pete (Senior Communications Manager) June 17, 2013 12:28

Hi Tom,

Thanks for using Ghostery!

Are you running IE in 64bit or 32bit?

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Hi Tom, Thanks for using Ghostery! Are you running IE in 64bit or 32bit?

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Tom June 17, 2013 14:25

Win8 32 bit
Kaspersky 'KIS' also (if that makes a difference)

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Win8 32 bit Kaspersky 'KIS' also (if that makes a difference)

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Tom June 20, 2013 13:26

The weird part is that Ghostery works on this page . . .
Settings are not reliable.

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- Pete (Senior Communications Manager) June 20, 2013 13:39
  
  What do you mean by not reliable? Can you attach any screen shots?
  
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- Tom June 20, 2013 14:23
  
  on THIS page only, clicking on the Ghostery icon will produce access to settings. Took 3 settings changes to get the blocking bubble to activate.
  So now Ghostery only works on THIS page.
  On any other webpage the icon appears but does not respond to clicking on it.
  Why this page only ?
  
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- Tom June 20, 2013 14:26
  
  Initial install showed the settings page but after that, Ghostery did not function - until I noticed it was active on this page only - does not function on any other webpage, even other pages here on ghostery . . . weird
  
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- Tom June 20, 2013 14:31
  
  Turned Kaspersky KIS off - still the same. Ghostery only active (bubble appears & clicking icon shows list) on this page.
  
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- Tom June 20, 2013 14:43
  
  Hummm, seems Ghostery is not active while surfing with IE. (icon dead & no bubble)
  It is only active if I drag a saved 'Pinned Site Shortcut' icon onto IE, then Ghostery does not block unless I change settings (for every saved page). It then retains the settings only for THAT webpage.
  
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- Tom June 20, 2013 14:46
  
  I don't think screenshots would be helpful but let me know what you'd like a screenshot off & I'll do it.
  
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- Tom June 20, 2013 14:59
  
  Reset all IE10 setting to default - still the same
  
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What's the status of this problem?

The weird part is that Ghostery works on this page . . . Settings are not reliable.

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e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited
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Tom June 27, 2013 04:36

OK, Ghostery is now functioning properly.
'Protected Mode' was ON & Ghostery did not function.
The icon appeared but was not clickable.

So, since I listed x32 in the beginning, asking was redundant. (10 days ago)
Asking for screen shots & not replying for 7 days . . . hummm.

Thanks (?)!

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- Pete (Senior Communications Manager) June 27, 2013 13:22
  
  Hi Tom,
  
  I'm sorry for the delay in response.. I was trying to figure things out amongst other tasks and issues. I'm glad you figured it out and thanks for posting the results for other users that may encounter the same problem.
  
  I am forwarding to dev to see if there is something we can do to make sure that setting does not impact Ghostery.
  
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What's the status of this problem?

OK, Ghostery is now functioning properly. 'Protected Mode' was ON & Ghostery did not function. The icon appeared but was not clickable. So, since I listed x32 in the beginning, asking was redundant. (10 days ago) Asking for screen shots & not replying for 7 days . . . hummm. Thanks (?)!

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