IE9 installation fails with error 20001_18

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I am getting error code 20001_18 when I attempt to install the IE add-on for Ghostery. I uninstalled and redownloaded and reinstalled but the error remains. The error indicates I should check my Internet connection, but there is nothing wrong with that. This is on a corporate network. Any help? Thanks!

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Alex August 14, 2013 16:04

Try using Revo Uninstaller, think may help, 'cause it is able cleaning registry bridge

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good solution! good solution! (undo)
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Try using Revo Uninstaller, think may help, 'cause it is able cleaning registry bridge

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Pete (Senior Communications Manager) August 14, 2013 16:52

Hi Kathleen,

Thanks for using Ghostery!

if you want to email me at pete(at)ghostery(dot)com i can email you the .zip install..

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Hi Kathleen, Thanks for using Ghostery! if you want to email me at pete(at)ghostery(dot)com i can email you the .zip install..

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Kathleen O'Connell August 14, 2013 16:56

I think it's because Crossrider is being blocked by my AV. What's the deal with that?

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good solution! good solution! (undo)
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- Pete (Senior Communications Manager) August 14, 2013 16:58
  
  Yup... It's a false positive.. we are working on that..
  
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- Kathleen O'Connell August 14, 2013 16:59
  
  Okay, thanks for responding Pete!
  
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- Pete (Senior Communications Manager) August 14, 2013 17:05
  
  sure thing! :-)
  
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I think it's because Crossrider is being blocked by my AV. What's the deal with that?

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Eric P. Scott August 14, 2013 17:12
I'm guessing this has to do with some super-secret Crossrider thing. I couldn't find a published list of error codes, and they ask developers to contact them via private e-mail when this happens (rather than direct them to their public support area, like they do with everything else).
- http://docs.crossrider.com/#!/guide/t...
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<p>I'm guessing this has to do with some super-secret Crossrider thing. I couldn't find a published list of error codes, and they ask developers to contact them via private e-mail when this happens (rather than direct them to their public support area, like they do with everything else).</p> <ul><li>http://docs.crossrider.com/#!/guide/troubleshooting_ie</li></ul>

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