I’m frustrated

Invalid backup file

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Good morning everybody,

why is it not possible to import my backup file? Since a reset of my firefox, Ghostery always "restarts" somehow, whenever I restart Firefox. And all of my settings are gone. That's why I saved a backup file without changing its name. But unfortunately, I can't import it.

Ghostery always says: invalid file!

I hope, you can help me.

Best regards

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Pete (Senior Communications Manager) November 06, 2014 13:58

Hi TripleD,

Thanks for using Ghostery!

Sorry for the issue. I see it. I'll add a ticket.

Thanks for reporting!

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Hi TripleD, Thanks for using Ghostery! Sorry for the issue. I see it. I'll add a ticket. Thanks for reporting!

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TripleD November 06, 2014 14:52

Hey Pete,

thank you for your fast reply. And no problem. It doesn't happen all the time. Just sometimes. So far, I couldn't figure out, why this problem occurs. Really strange.

Adding a ticket means?

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Hey Pete, thank you for your fast reply. And no problem. It doesn't happen all the time. Just sometimes. So far, I couldn't figure out, why this problem occurs. Really strange. Adding a ticket means?

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Pete (Senior Communications Manager) November 06, 2014 14:58

Its funny you should say that.. I saw it.. Tried to check and see if 5.4 had the same issue. Couldn't replicate and now I can't replicate it in the current. Very strange.. But something is going on.

A ticket means, I have a ticket in for our dev team to review and see if there is a bug.

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Its funny you should say that.. I saw it.. Tried to check and see if 5.4 had the same issue. Couldn't replicate and now I can't replicate it in the current. Very strange.. But something is going on. A ticket means, I have a ticket in for our dev team to review and see if there is a bug.

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TripleD November 06, 2014 15:17

I am using your great Add-On for a long time, but this problem just startetd very recently. I would say with FF version 32 or 33 and your version 5.4 or so....I also observed problems with the flash player, which slows down my system extremely, even with a deactivated plugin container.

I hope, your team can fixit. I am excited to hear about a solution. I'll keep you updated with any other problem.

Thanks in advance.

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- Pete (Senior Communications Manager) November 06, 2014 15:28
  
  Thanks again.. I'm having a hard time making it happen again.. I've tried 5.4.1 and 5.4 FFX 33.. and its adding to the other extensions without issue as well.. We'll take a look though.
  
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- TripleD November 06, 2014 17:49
  
  I was afraid to hear that you can't reproduce it. Now, it happened again. What I forgot to tell you is that everytime, when this happens, Ghostery starts as if it was freshly installed. That is, it starts with the tutorial.
  
  In addition, which is also very strange, Firefox also forgets all of my pinned tabs. Maybe, I have a FF problem. But why? After resetting, I just installed following Add-Ons:
  
  - AutoCopy
  - Facebook Disconnect
  - Minimize to Tray revived
  - 2 Kaspersky moduls for blocking dangerous sites and secure online banking
  - NoScript
  - Request Policy
  - SpeedDial
  - Web.de MailCheck
  
  That's all. I also used these Add-Ons in the past, together with Ghostery having no problems.
  
  It's so annoying and strange.
  
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- Pete (Senior Communications Manager) November 06, 2014 17:53
  
  Well I did see it.. so I know what you are referring to. thanks for the additional info.
  
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- TripleD November 06, 2014 18:02
  
  You're welcome. Meanwhile, I am also trying to investigate the problem. Hope to get an answer soon. Good luck and thanks again.
  
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I am using your great Add-On for a long time, but this problem just startetd very recently. I would say with FF version 32 or 33 and your version 5.4 or so....I also observed problems with the flash player, which slows down my system extremely, even with a deactivated plugin container. I hope, your team can fixit. I am excited to hear about a solution. I'll keep you updated with any other problem. Thanks in advance.

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TripleD November 07, 2014 11:12

Good morning everybody,

I will gove you an update on my issue. Yesterday, I reinstalled ghostery and also removed the environment variable "MOZ_DISABLE_OOP_PLUGINS" with the value 1, which I introduced to dwactivate the pugin container of FF.

After this, I restarted FF several times and also my PC, but everything was fine. The next day, I started my PC, but unfortunately the same problem occured again:

Ghostery started with its tutorial and FF didn't load my pinned tabs!

In addition: on some pages, I could also obersve this strange phenomenon...

It's so mysterious...

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Good morning everybody, I will gove you an update on my issue. Yesterday, I reinstalled ghostery and also removed the environment variable "MOZ_DISABLE_OOP_PLUGINS" with the value 1, which I introduced to dwactivate the pugin container of FF. After this, I restarted FF several times and also my PC, but everything was fine. The next day, I started my PC, but unfortunately the same problem occured again: Ghostery started with its tutorial and FF didn't load my pinned tabs! In addition: on some pages, I could also obersve this strange phenomenon... It's so mysterious... <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1117602/FFproblem.png?1415358957"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1117602/FFproblem_inline.png?1415358957" alt="" /></a>

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PreachJohn November 27, 2014 22:01

3 times in Pale Moon got 'Invalid Backup' when trying to import to Chrome.

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- Pete (Senior Communications Manager) November 28, 2014 23:53
  
  Any chance you can send me the backup file that doesn't work? pete@ghostery.com
  
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3 times in Pale Moon got 'Invalid Backup' when trying to import to Chrome.

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TripleD November 29, 2014 10:39

Any news? After a complete Reinstall of FF the problem doesn't appear as often as in the past, but it still happens sometimes, whereas the "Invalid Backup" problem was solved. This works now properly.

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- Pete (Senior Communications Manager) November 30, 2014 14:18
  
  We haven't been able to replicate. If you get the error.. can you send me the invalid file so we can take a look? pete@ghostery.com
  
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- TripleD November 30, 2014 18:53
  
  As I told you above, this problem was solved after a complete reinstall of FF.
  
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- Pete (Senior Communications Manager) December 01, 2014 00:50
  
  oh sorry.. I misread the "still happens sometimes".
  
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- TripleD December 03, 2014 19:29
  
  No problem. Shit happens. ;-)
  
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Any news? After a complete Reinstall of FF the problem doesn't appear as often as in the past, but it still happens sometimes, whereas the "Invalid Backup" problem was solved. This works now properly.

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