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my download won't start
I've allowed the preliminary software to be installed, twice. Still, the download of the software itself won't start, both tries
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CHAMP
1Just to be clear here: you are asking about downloading and installing Ghostery into Firefox, and not about downloading something else? What "preliminary software" are you referring to?
Firefox's Preferences (or Options, if you're using Windows) settings can affect your ability to install Add-ons. Rather than trying to download from the Ghostery web site, try the AMO page:
If that still doesn't work, the following Firefox Support Articles may be helpful:
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