Loading Profile...
Twitter,
Facebook, or email.
Since 31/10/2013 I am suffering major problems with Ghostery 5.0.0 on Chrome for desktop. Pages stop loading half way through, I have been half way through a purchase transaction and ghostery stopped the process...this is major for me.
I love the product, and 100% want it, but cannot run whilst it is running like this.
Please, please help....
I’m
sad
-
Hi Rich,
Thanks for using Ghostery!
Which version of chrome are you running? Do you have any other extensions active? How do you know it was Ghostery stopping the purchase? can you send me an example URL to investigate?
Talk with you soon,Comment -
-
Hello
Thank you for answering my query.
I am running Chrome 30.0.1599.101 m
Other extensions: Google docs, PDF/Powerpoint viewer, e-mail this page and evernote clipper.
I am getting this with all sites now. I load a single tab, no problems. Load second tab, note at the bottom of the tab in grey advises that Ghostery is checking...and the page never loads. All subsequent attempts at loading a new tab fail in the same way.
I have to completely close the Chrome application, all chrome.exe's in ProcessExplorer, as it leaves two chrome.exe's in memory after this happens.
I then disable the Ghostery extension. I also cleaned out all history, cookies and data from Chrome. When I re-open Chrome without Ghostery, all works fine with no problems.
I had, just after posting, upgraded Ghostery to ensure all latest updates were received. -
-
Hi Rich,
What do you mean by: "note at the bottom of the tab in grey advises that Ghostery is checking" .. There is no status bar for Ghostery. Do you mean the icon is grey? I can't replicate this using the same environment.. I'm using 10 tabs currently with no issue.
Let me know about the status thing. -
-
You are currently using 10 tabs with no issue? What a ridiculous, petulant thing to say!
Just explain to me how that helps ME?
I am jolly pleased your ghostery is working, mine isnt - so sarcastic comments like that are simply not helpful.
Please close this thread. If this is how you treat customers, I certainly do not want to be a part of it.-
Hi Rich,
It wasn't meant to be sarcastic at all. I was telling you that I was trying to recreate your use case and I can't. You had stated: " I load a single tab, no problems. Load second tab, note at the bottom of the tab in grey advises that Ghostery is checking..." So I was testing to see if there was an issue when multiple tabs where open.
I agree that it doesn't help you at all.. I was just reporting back what I found. Can you attach a screenshot of what you are seeing so maybe that could shed some light as to what is going on? -
-
-
-
-
I’m
relieved...
For anyone who has a problem such as this...
I used SysInternals ProcessExplorer to help with the resolution.
Adding to my comments above, I worked through opening and closing the browser [Chrome] and watched PE on a separate monitor. If Chrome is running as slowly as mine was, Chrome appears to pop up, in a grey comment label, what it is doing. "Waiting for xxx" This appears in the bottom left hand side of the browser just above the status bar, black on grey label. I guess when Chrome is running at full uninterrupted speed, one does not see this...
I was running a Windows app from AVG called Tune Up Utilities 2012. This has an update hook app that sits on your browser [Chrome, in my case] and checks for updates etc.
Investigating further, I found that Tune Up Utilities had updated recently. I therefore uninstalled the whole app and cleaned the REG of all traces.
Having tested extensively, I noted Chrome was now running OK [speed]. I added back the Ghostery extension and again, thoroughly tested. I found no issues.
I added back the Tune Up Utilities and the issues returns...
I am testing further, if I can verify further that this is the issue, I will contact AVG to notify them.
I hope this helps someone out there if they suffer a similar problem.
Rich Hare -
EMPLOYEE
