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Web Buttons Disabled by Ghostery

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I've been having problems with Ghostery in using some buttons on web pages (I think it's java script). About a week ago I couldn't complete an order on Canon's web site because the button to complete the order wouldn't work. I didn't know this was related to Ghostery. Today I was searching for a doctor and the button to display phone numbers wouldn't work. I thought about the plug-ins I was using with Chrome and disabled them all and then the button worked. Then I started to re-able all the plug-ins one by one until I found the one causing the problem. Turns out it is Ghostery. The web page I was using is at http://www.healthgrades.com/physician.... With Chrome 17.0.963.46 m and Ghostery enabled I can't press the button labeled "Phone Numbers". So, I will have to disable Ghostery until this problem is fixed. Thanks.

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Eric P. Scott February 13, 2012 22:23

HealthGrades worked for me using Firefox. I suspect the issue wouldn't occur if you unblocked Omniture.

Poorly-coded web sites sometimes "break" when specific elements are blocked. Ghostery extensions for Firefox and Opera implement support for "surrogates," which provide harmless substitutes for sites with particular dependencies. This functionality is not yet available for other browsers.

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good solution! good solution! (undo)
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- Alexei February 13, 2012 22:48
  
  Surrogates are expected to be in the next Safari and Chrome updates.
  
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HealthGrades worked for me using Firefox. I suspect the issue wouldn't occur if you unblocked Omniture. Poorly-coded web sites sometimes "break" when specific elements are blocked. Ghostery extensions for Firefox and Opera implement support for "surrogates," which provide harmless substitutes for sites with particular dependencies. This functionality is not yet available for other browsers.

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Alexei February 13, 2012 22:53

Hi Larry,

As Eric wrote, sites often integrate trackers into regular site functionality in a way that breaks functionality when the trackers are missing for whatever reason (blocked by Ghostery, for example).

We have features on the way to make this less of a hassle. But even in the meantime, you don't have to disable Ghostery completely.

Your best bet in most of these situations is to click on Ghostery's toolbar button, click on "Edit Blocking Options", click "Don't block on ..." and then reload. This tells Ghostery to not block on the page you are on. You can manage your full list of exempt sites on Ghostery's options page.

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good solution! good solution! (undo)
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Hi Larry, As Eric wrote, sites often integrate trackers into regular site functionality in a way that breaks functionality when the trackers are missing for whatever reason (blocked by Ghostery, for example). We have features on the way to make this less of a hassle. But even in the meantime, you don't have to disable Ghostery completely. Your best bet in most of these situations is to click on Ghostery's toolbar button, click on "Edit Blocking Options", click "Don't block on ..." and then reload. This tells Ghostery to not block on the page you are on. You can manage your full list of exempt sites on Ghostery's options page.

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