Why does Ghostery reset my preferences EVERY TIME it updates?

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It's getting to be a pain to reset all my ghostery settings every time it updates itself and sets itself back to default. Why would it do something so dumb?

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Pete (Senior Communications Manager) November 06, 2013 13:37

Hi Michael,

Thanks for using Ghostery!

Which version of Firefox and Ghostery? It shouldn't be overriding your options. Sorry for the inconvenience.

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Hi Michael, Thanks for using Ghostery! Which version of Firefox and Ghostery? It shouldn't be overriding your options. Sorry for the inconvenience.

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MichaelK November 06, 2013 21:11

5.0.5 of Ghostery in Firefox 25.0 - but it's done it on previous updates as well. Kicks right into the setup wizard when Firefox launches after the Ghostery update has been downloaded.

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5.0.5 of Ghostery in Firefox 25.0 - but it's done it on previous updates as well. Kicks right into the setup wizard when Firefox launches after the Ghostery update has been downloaded.

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Eric P. Scott November 06, 2013 22:02

Tell us:
— Which Operating System you have (name and version)
— If you're using "roaming profiles"
— Where your copy of Firefox came from, if not an official Mozilla build
— What other extensions you have enabled (Firefox menu item Help > Troubleshooting Information or open about:support)
— Please list any third party "optimizer" or "cleaner"-type products you're using (if any)

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Tell us: — Which Operating System you have (name and version) — If you're using "roaming profiles" — Where your copy of Firefox came from, if not an official Mozilla build — What other extensions you have enabled (Firefox menu item Help > Troubleshooting Information or open about:support) — Please list any third party "optimizer" or "cleaner"-type products you're using (if any)

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MichaelK November 07, 2013 20:42

Win 7 Home Premium
Pretty sure not
Standard Firefox
Adblock Plus 2.4
BetterPrivacy 1.68
Clip to OneNote (Legacy Edition) 4.0.rev658
Cryptocat 2.1.15
Download Statusbar 0.9.10
Element Hiding Helper for Adblock Plus 1.2.3
ErrorZilla Plus 1.2.3
Flash and Video Download 1.42
FxIF 0.4.7.1
Ghostery 5.0.6 (yes, went to wizard on this update too)
HTTPS-Everywhere 3.4.2
Morning Coffee 1.35
NoScript 2.6.8.4
Pixlr Grabber 2.1.4
RAMBack 1.0
Readability 2.4
RightToClick 2.9.5
Save Image in Folder 1.3.14
Save Link in Folder 1.5.14
ShareMeNot 2.0
Tree Style Tab 0.14.2013100901
User Agent Switcher 0.7.3
View Cookies 1.10.3
XKit 7.2.1
Xmarks 4.2.3
Not using any cleaners

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Win 7 Home Premium Pretty sure not Standard Firefox Adblock Plus 2.4 BetterPrivacy 1.68 Clip to OneNote (Legacy Edition) 4.0.rev658 Cryptocat 2.1.15 Download Statusbar 0.9.10 Element Hiding Helper for Adblock Plus 1.2.3 ErrorZilla Plus 1.2.3 Flash and Video Download 1.42 FxIF 0.4.7.1 Ghostery 5.0.6 (yes, went to wizard on this update too) HTTPS-Everywhere 3.4.2 Morning Coffee 1.35 NoScript 2.6.8.4 Pixlr Grabber 2.1.4 RAMBack 1.0 Readability 2.4 RightToClick 2.9.5 Save Image in Folder 1.3.14 Save Link in Folder 1.5.14 ShareMeNot 2.0 Tree Style Tab 0.14.2013100901 User Agent Switcher 0.7.3 View Cookies 1.10.3 XKit 7.2.1 Xmarks 4.2.3 Not using any cleaners

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Kaycie Zubowski February 10, 2015 15:35

Was there a response for this? I'm encountering the same problem, where Ghostery resets to default during updates. It's getting old, having to reset all the blocks from scratch. I'm using the most updated and official version of Firefox. Don't know what a "roaming profile" is, but I think the answer is no. If by "cleaner" you mean Norton virus protection, but I've been through the settings and there's nothing that would impact Ghostery since the program has auto-approval.

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- Pete (Senior Communications Manager) February 10, 2015 15:43
  
  Hey.. yeah.. we have a beta that solves it.. instructions are here:
  
  https://getsatisfaction.com/ghostery/...
  
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- Kaycie Zubowski February 10, 2015 21:26
  
  Thank you!
  
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Was there a response for this? I'm encountering the same problem, where Ghostery resets to default during updates. It's getting old, having to reset all the blocks from scratch. I'm using the most updated and official version of Firefox. Don't know what a "roaming profile" is, but I think the answer is no. If by "cleaner" you mean Norton virus protection, but I've been through the settings and there's nothing that would impact Ghostery since the program has auto-approval.

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Thomas Wilson February 28, 2015 00:01

I've had the same problem for quite some time. My os is Fedora 21 64bit, my browser is Firefox version 35.01, but I've had the same problem with previous versions of each. ,

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- Kaycie Zubowski February 28, 2015 02:21
  
  The response from Pete to my comment above solved the problem! Please try the link he provided just above. ^_^
  
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- Pete (Senior Communications Manager) March 01, 2015 20:24
  
  Ghostery 5.4.2 solves that issue.
  
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I've had the same problem for quite some time. My os is Fedora 21 64bit, my browser is Firefox version 35.01, but I've had the same problem with previous versions of each. ,

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Jon Crooks February 28, 2015 05:37

I'd just ask that you add a select all button that selects all the trackers when you open the show more. Otherwise I love this app. What an eye opener. Best of any I have used!!! Now if we could just get an add on that punches developers in the face that create things like mystartsearch, banner, batch , trivio and all the other virus's or poorly made search engines that silently install to the drive then let loads of other crap on. Getting ridiculous. Or an add on that sends a worse virus back to their server when it trys to attack our computers. ok,,,sorry,,,just had to re-do my computer from scratch from the latest one somehow got on cnet.

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- Pete (Senior Communications Manager) March 01, 2015 20:23
  
  Hey Jon,
  
  You're saying add a select all to the panel? That would block all trackers found on the page? If you want to block all do you not have Select All marked in the blocking options section?
  
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I'd just ask that you add a select all button that selects all the trackers when you open the show more. Otherwise I love this app. What an eye opener. Best of any I have used!!! Now if we could just get an add on that punches developers in the face that create things like mystartsearch, banner, batch , trivio and all the other virus's or poorly made search engines that silently install to the drive then let loads of other crap on. Getting ridiculous. Or an add on that sends a worse virus back to their server when it trys to attack our computers. ok,,,sorry,,,just had to re-do my computer from scratch from the latest one somehow got on cnet.

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