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I’m frustrated
gloria December 03, 2014 20:32

WTF is going on!!!

I have Ghostery on my android phone. I keep getting the tutorial and the scan page. I have tried doing the tutorial, in hopes of it trying to make me do the tutorial. The icon on the bottom right just pops up all on it's on. It makes surfing tedious. I tried finding the options icon. I have never been able to find one. If there is no solution, I will uninstall your software
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  • CHAMP
    Eric P. Scott December 03, 2014 22:28
    Tell us:

    — Which Ghostery product you have (Ghostery Privacy Browser or Ghostery for Firefox) and its version number;
    — If it's the latter, we also need to know which browser you're using (Firefox Browser for Android or Firefox Beta) and its version number.

    Some (but not all) people have been experiencing an issue with some (but not all) versions of Firefox where all of Ghostery's settings get obliterated (and it thinks it's been freshly installed). This does not appear to be the result of anything Ghostery has done wrong, but rather a defect in the browser itself, which may have been fixed in the latest releases that just came out (but not everyone has yet). It does not appear to be Ghostery-specific; other extensions that use the Add-on SDK may be affected as well.
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    good solution! good solution! (undo)
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