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I’m frustrated

Axxess doesn't seem to work

Hi, I purchased Axxess from iTunes so that I could view a file a colleague sent to me on my mac. Overtime I try to open this file (.accdb) i receive a completely blank table. It opens play on pc with access installed. I also note that the 'preferences' is greyed out.
I have installed and reinstalled - no change. Can you help please.,

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