"Account info not found in import file" error

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  • Question
  • Updated 1 week ago
I have one account that I cannot import transactions into.  No matter which file type I use (OFX, QFX or CSV), when I'm trying to upload the transactions, it says on lower left that GB is uploading and a percentage but then after 100%, I get a red error message at top saying "no account information found in file".  It does this on just this one account.  I have two GB profiles with a total of 4 accounts.  All four accounts are from the same bank.  This is the only one that doesn't work.  I've been using one GB profile for about 5 years.  The other profile is new but has one account from same bank that works just fine.  HELP!!
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Tia

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  • frustrated

Posted 1 week ago

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Photo of Alex Park

Alex Park, Official Rep

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Hi Tia,

Sorry to hear about the Importing troubles! Would you mind shooting us an email at support@goodbudget.com with 1) your Goodbudget household email address, 2) the name of the Account you're trying to Import into, and 3) a copy of the file you're trying to Import so we can take a closer look and see what might be going wrong?

Thanks for your patience.