[Bug] Reordering 6-month/annual envelopes via web does not sync over to Android app

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
Reordering monthly envelopes via web does syncs over to Android app but not 6-month or annual. 

Repro
  1. Create envelopes in monthly/6-month/annual time frames via web
  2. Save
  3. Edit envelopes
  4. Reorder envelopes
  5. Save
  6. Open Android app
  7. Sync
  8. Validate new order on 6-month and annual envelopes did not sync over. 
Photo of Linh Phung

Linh Phung

  • 7 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Karisa Russell

Karisa Russell, Official Rep

  • 1650 Posts
  • 216 Reply Likes
Hi Linh, 

Thanks for the repro steps! However, I wasn't able to replicate what you're experiencing. When I reorder my Monthly, Every 6 Months, and Annual Envelopes on the web, those changes do sync down to my phone correctly. 

Have you ever reodered your Envelopes on your Android? If so, that creates a custom order for your phone. When that happens, your phone will no longer automatically sync to the web order going forward. 

Does that sound like what you're experiencing?