1.5 years of input GONE!!!

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  • Problem
  • Updated 11 months ago
I've been using the app for years, never had a problem.  Now all of a sudden, both the app and online are showing that today is August 27, 2017 and all of my entries since then are GONE!!!  HELP!!  All my budget info is ONLY in the app!!!!!
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Faith Rizzo

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  • panicked

Posted 11 months ago

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bob palmer

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have you went to the website and logged onto your account since then? they may have lost track of you phone account. if they did remove the device in manage devices and relog on using your phone and see if itis there again. that happened to me when i got a ne phone and tried to use the app. but first see if it is still on the website for you. good luck.
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Faith Rizzo

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They said nothing has been backed up on their website for the past 1.5 years!  But my envelope names and budget amounts have changed, even very recently, and those changes are still there.  Can anyone help me PLEASE!!
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Karisa Russell, Official Rep

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Hi Faith, 

Sorry again for the troubles! We saw your email and replied to it this morning. Were you able to see that? Unfortunately, it looked like your transactions were not syncing to our servers, so there's no way to restore them. To answer your question, it is possible that the changes you made to your Envelopes were successfully backed up, while your transactions were not. Please email us if you have more questions.
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Karisa Russell, Official Rep

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Hi Faith, 

We're so sorry for the syncing troubles! We just replied to your email directly, and we'll wait for your reply. 

Thanks