Balance not calculated correctly

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
Hello,
I'm a pretty new user of Goodbudget and had problems setting my recurrent monthly envelop refill.

Today I made it working but the balances are all wrong.

As you can see in the image every month I add 50$. This is fine 5 x 50 = 250. I spent 219.80 so for me the balance should be 30.2.





On the left 250 is indicated. 
How can it be?

Thanks.
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DV

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Posted 3 months ago

  • 1
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Alex Park, Official Rep

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Hi DV,

Sorry for the confusion! Sometimes issues like that can occur when a transaction saves incorrectly, causing your running balance and current balance to come unmatched from either other. Shoot us an email at support@goodbudget.com with your Goodbudget household email address and we'll get that issue sorted out for you straightaway.
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DV

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Absolutely great. The support fixed my problems in one day.

Fantastic support I'm not used to this ... thumbs up