Change what I would like to be called

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  • Problem
  • Updated 4 years ago
Am trying to change "what I like to be called" in Household. It allows me to change it but the change does not stick. Strangely the change password boxes turn red and I am not sure why as I do not wish to change the password. Any ideas?

Thanks
Colin
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Colin Grant

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Posted 4 years ago

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Karisa Russell, Official Rep

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Hi Colin, 

Hmmm, that's interesting that the password fields highlight. Do you see any error messages? 

You might try clearing your cache on Safari, and then updating your preferred name in Goodbudget. We just tested it to make sure that it's working properly, and we were able to change our preferred names without error. 

If that doesn't work, can you send us an email so we can take a closer look? 

Thanks, Colin! 
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Colin Grant

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It has now worked, Karisa, but it insisted I change my password as well. No big deal really, just a bit confusing at the time.

Thanks
Colin
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Karisa Russell, Official Rep

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Hi Colin - Glad you were able to get it to work, but you're right that it is confusing! Were you using Safari to make these changes?  
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Colin Grant

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Yes, Karisa, Safari it was.
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Karisa Russell, Official Rep

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Hi Colin, 

Thanks for confirming! I've just tested this on Safari and it worked fine without me having a change my password. I'm not certain why it required you to do so. 

If that happens again, will you shoot us an email so we can take a closer look? 

Thanks!