Chat or call

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  • Updated 4 months ago
Is there a way to chat or call to get help? I see this as a common feature with other budgeting apps and software. I’m new and almost fully committed to stop looking for a better app but I ran into several questions as I was playing around with it this weekend and today that would have been helpful if there was chat functionality, at least during the week. I’ve sent in some emails and am waiting for a response. The issues are probably easily fixed or explained but not getting quick answers really stalls my momentum.
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Alexis

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Posted 4 months ago

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Alex Park, Official Rep

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Hi Alexis,

Sorry to hear about the issues you've been having getting setup on Goodbudget. If I'm not mistaken, did you email us within the last day asking about your Unallocated balance and Importing a CSV file? If so, I responded to those emails earlier this morning -- would you check your email's spam folder to see if they may have been routed there by mistake?

If I am mistaken and this wasn't what you wrote in about, would you let me know the titles of the emails you sent and how you sent them to us (to which email address?), so I can take a look and make sure we got you an answer?