'contact us'

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  • Problem
  • Updated 3 weeks ago

'contact us' form on website does not work - tried multiple browsers - no option to 'submit' and 'attach file' also does not work
Photo of Sheldon M

Sheldon M

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Posted 3 weeks ago

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Photo of Karisa Russell

Karisa Russell, Official Rep

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Hi Sheldon, 

Thanks for posting! Are you referring to the 'Contact Us' link under the 'Get Help' column in the footer of the website? That should lead you here: https://goodbudget.com/help-when-you-need-it/

The link seems to be working for me on multiple browsers, so perhaps I'm not looking the same thing you are. But, if I am, there isn't an attach file option on that page, but you should see a button to 'Email Support.' You can also send us a direct email from your email client by sending it to 'support@goodbudget.com.' 

If that doesn't help, can you send a screenshot of the item that's not working so I can troubleshoot with you?

Thanks for your help!