Deleted a scheduled envelope fill and now all envelopes 0

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  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)

I created a new scheduled envelope fill to start in a couple of weeks on payday.  After I did that, I deleted the previously scheduled envelope fill (also dated in the future).

Suddenly, all the balances I had in those envelopes went to zero - but the total balance is still showing in the account when I look in the accounts tab.  The dollars are not in unallocated, either.

Also, I can click on the envelope and see what the balance was before it went to zero - so I wrote them down in case I need to key them back in. 

How can I get the envelope balances back?  
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  • anxious

Posted 2 months ago

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Photo of Alex Park

Alex Park, Official Rep

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Hi Kimberly,

EDIT: I've just seen your email and replied there -- looks like you were experiencing a bug that caused your current balance to detach from your running balance. I've just fixed that up, so let me know if you have any further questions.

For anyone else reading this thread -- if you notice your current balance for an Envelope or Account doesn't match the running balance, shoot us an email at and we'll get you sorted!