Excess funds in envelopes not accounted for in accounts

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  • Updated 2 weeks ago
After debt transactions were added, I've ended up with an excess of funds in the envelopes, even though my accounts are square. It is VERY distracting to have excess funds in those envelopes when the money isn't in my bank account. I cannot officially say it isn't human error, but it's definitely something I need to fix some how. 

Can someone give me a clue on how to remove funds from envelopes WITHOUT removing funds from accounts? I need to get balanced again. 
Photo of Lindsey Santoy

Lindsey Santoy

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Posted 2 weeks ago

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Photo of Alex Park

Alex Park, Official Rep

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Hi Lindsey,

Sorry for the troubles. It sounds like you're saying that your Envelope total balance figure is different from your Account total balance figure, and you're wondering how to get those squared up. Typically those two numbers should always be equal, so there's no way to make changes to one side without also affecting the other. If your numbers are off that likely means you encountered a bug of some sort, and we'd love to help you get that sorted! Would you shoot us an email at support@goodbudget.com with your household email address so we can take a look and help you out?