Goodbudget web doesn't stay signed in on Mac

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  • Question
  • Updated 4 years ago
Even if I check the "Stay signed in for 2 weeks" box, every time I come back to Goodbudget on the web via Safari on my Mac, I have to log back in; both username and password.  Anyone know how to resolve that?  THANKS
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Wayne Francis

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Posted 4 years ago

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Karisa Russell, Official Rep

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Hi Wayne - I've tested this using Safari on my MacBook Pro, and I was able to exit Safari (even sign out of my user on the Mac) and still be logged into Goodbudget. Can you try clearing your cache, and then Login with the "Stay signed in for 2 weeks" option applied? Hope this helps! 
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Colin Grant

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It is fine here also.
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Wayne Francis

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Hmm.  I tried clear cache in Safari and Firefox, then logging in with checking the box.  After closing the browser window and going back to Goodbudget, same thing - I have to log in again.

Macbook Pro OSX 10.11.3 (15D21)
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Wayne Francis

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Thanks so much.  I'm sure it's something simple once we see it! and then I'll feel dumb!  But, I appreciate your patience.
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Karisa Russell, Official Rep

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Hi Wayne, 

I talked to one of our developers and he mentioned that browsing in Private mode would mean that cookies are not able to be stored, and therefore you wouldn't be able to 'stay logged in'. Are you, by change, in Private mode when you browse? 

Thanks! 
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Wayne Francis

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Hi.  I'm not in Private mode.
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Karisa Russell, Official Rep

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Hi Wayne, 

Hmmm, we're stumped! It sounds like the cookie that Goodbudget needs isn’t there when you come back to the site. But we're not sure why because we haven't been able to reproduce what you're experiencing. 

For now, you can try using a different browser when using Goodbudget to see if a different one allows you to stay logged in. I know that’s not ideal, but I do hope it helps for now.

I apologize for the troubles! I'll be happy to let you know if we learn more. 

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Wayne Francis

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Thank you.  I'll keep looking.