have to sync multiple times

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
Does anyone else have to sync multiple times to get the Android app to show the latest amounts in envelopes? 
  I have WiFi at home. However, when I go out, I have data off until I reach a store with WiFi. This happens all the time: I buy something at the store (which may have WiFi or not), enter the amount, then leave the store (no longer have WiFi). When I arrive home (have WiFi), the home page on the app shows the pre-transaction amounts in envelopes. However, if I click on the envelope, then that page shows the right total for the envelope. 
   I often have to sync multiple times before the correct totals are shown for envelopes. 
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Alan

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  • frustrated

Posted 6 months ago

  • 1
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Karisa Russell, Official Rep

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Hi Alan, 

Thanks for posting and sorry for the troubles! It sounds like you're saying that the Envelope balance on the Envelopes tab might not show the correct balance until you sync the app several times. Is that right? 

When you see this happening again, can you send us an email to support@goodbudget.com with screenshots of affected Envelope from the Envelopes tab, and then one of the Envelope's summary screen? We might be able to troubleshoot more effectively if we can see. 

Thanks for your help!
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scott

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Yes, been happening for a couple of months now for me too.
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Karisa Russell, Official Rep

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Hi Scott, 

Sorry about that! Can you email support@goodbudget.com with screenshots of affected Envelope from the Envelopes tab, and then one of the Envelope's summary screen when you see that happening again? 

Thanks
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scott

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Pictures sent to support.
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Monica

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Me too. Syncing doesn't always help. I've used the app without problem for years, and about 6 months ago it started having this problem. My specific transactions appear in my phone, but the Envelopes tab shows a total that excludes a few transactions. Logging in on a laptop, it appears that a few of the last days' worth of transactions aren't appearing. I've pressed sync several times.
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Karisa Russell, Official Rep

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Hi Monica, 

Sorry for the troubles! When you press 'Sync' in the app, do you notice if any transactions make it over to the website? 

Can you send us an email to support@goodbudget so we can troubleshoot with you?

Thanks again!
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Brandon S.

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Mine as well. I noticed it is not auto syncing like it used to. Running a pixel on Android 10.
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Alex Park, Official Rep

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Hi Brandon,

Sorry for the syncing troubles! Can you email us at support@goodbudget.com with your Goodbudget email address and the details of how you've been noticing this syncing issue so we can take a closer look at your specific household?

Thanks.