Is there a way to disable log out from the web app?

  • 1
  • Question
  • Updated 1 year ago
I found myself frequently spending time to input my spendings just to find out that the website decided to log out and all my changes was lost. This is really frustrating as it comes at an unexpected moment, even if I actively used the website the same day. Is there away around it?
Photo of varepsilon

varepsilon

  • 11 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Wayne Woodbury

Wayne Woodbury

  • 224 Posts
  • 172 Reply Likes
For security reasons, most web-based applications will log you out after a specific amount of time.  With GB, I don't know what the time-out period is before you get logged off.  I usually get logged out overnight, but it seems like I can stay logged in all day.

If you are entering transactions, once you save a transaction, it should be permanently saved to the server.  If you get logged out automatically after the transaction is saved, it should still keep all saved transactions.  If you are logged out while you are entering a transaction, then that one transaction will not be saved, but all previously saved transactions should still be there.  If this is not the behavior you are seeing, then I think there is something more serious going on and you will want to work with the support people (see below).

If you are created a new budget and taking several hours to complete it, you could get logged out before your budget is saved.  If this is what is happening, you may want to work on your budget for a short time (maybe 15 minutes) and then save your changes.  This should commit what you have to the server.  You can then go back in and make more changes to your budget.

There is a check box on the login screen to stay signed in for two weeks.  Try checking that box.  If you continue to get logged out, you may want to email the GB support team.  You can do this by logging in to your account and clicking the Help|Priority Support link at the top of the screen.

Good luck.
(Edited)
Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes
I am now not sure what sort of logging out you are talking about. I have never, ever had GB log out on me whilst I have been using it. It has been open on my desktop and I have not used it for the last 10 minutes at least. I do have the keep me logged in for two weeks checked but all that seems to do (I think) is stop you having to go through the physical log in process each time you access GB.
Photo of varepsilon

varepsilon

  • 11 Posts
  • 0 Reply Likes
Perhaps, you always refresh the page before using it? Or your browser does. Mine doesn't, at least when I just start inputing bunch of transactions. There are some hints by which one can realize that the transactions are actually not being recorded, but you have to consciously pay attention to it. And it super-frustrating to realize it after spending 10 minutes adding transactions that are just going nowhere.
Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes
I'm with you now, not so much a log off in the traditional sense of the word but unresponsiveness from the website. I might have seen that once or twice - connectivity is lost between GB and the browser. Have not seen it in ages though, not on my Mac and Safari.
Photo of Wayne Woodbury

Wayne Woodbury

  • 224 Posts
  • 172 Reply Likes
If you're getting logged out after 10 minutes, then I think there is a problem you should contact support about.  I leave mine running all day and don't get logged out, and I don't check the "stay logged in for two weeks" box.

Hopefully you don't have any secret information in your GB account (such as bank account numbers).  If so, I would remove them.  Banks are definitely tighter on their security timeouts (typically 10 to 15 minutes with no activity before they log you out).  GB is not that way, but they will log you out eventually.  I don't know of any web sites that have user/password access that don't log you out automatically at some point.

I wonder if you have browser compatibility issues or something.  I would definitely contact support if this continues.
Photo of Karisa Russell

Karisa Russell, Official Rep

  • 1689 Posts
  • 217 Reply Likes
Hi all, 

Sorry for the troubles varepsilon! I think what you're saying is that you're not getting logged out after 10 minutes, but rather after several hours of not using the website, you begin adding transactions to find that the Goodbudget page has timed out. Is that right? 

You're right that the Goodbudget page will eventually time out (I think all pages do?), and you can re-load the page to refresh the time.

However, I understand the frustration you're expressing, and I think the issue is that GB doesn't make it more clear that the page has timed out so folks know to refresh the page before adding transactions. Sites like bank websites typically show that count down pop up, and then automatically log you out after a few minutes. Goodbudget doesn't do this, but maybe a pop up of sorts would help so folks know to refresh the page. 

Let me know if this isn't what you're describing! For now, I've added your comments to our feedback tracker. 

Thanks