Just started, where are the 10 free envelopes?

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  • Updated 6 months ago
Just setting my account up and on my home page I originally saw 3 envelopes. I naturally wanted to add more so, I click add/edit and proceed to try to add a couple. On the first one, I get a "you've reached your free limit" message. I deleted one envelope, in order to add a different one, but still get a "reached your limit" message. I currently only have 2 used envelopes, that I can see, and based on the Goodbudget sales page, I'm supposed to receive 10 regular envelopes plus 10 more envelopes! Where are the free ones!
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Tom Harmon

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Posted 6 months ago

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Karisa Russell, Official Rep

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Hi Tom, 

Sorry for the troubles getting started! You're right that you should be able to add 10 Regular Envelopes while using the Free Version. 

Are you still seeing that error message when you try to add some? If so, can you email us at support@goodbudget.com so we can take a look and troubleshoot the issue with you? 

Thanks for your patience
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Tom Harmon

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It seemed to have corrected itself. The next day when I logged in I could add the proper amount of envelopes.