Payee disappears (=null) on scheduled transactions that post

  • 1
  • Problem
  • Updated 2 weeks ago
My scheduled transactions that post, do so without the payee.  I had noticed this before a few months ago, but thought it was me, since it was only 2 of them, both for the same payee.  But now most, if not all, of my scheduled transactions become transactions without a payee (says 'null' in web version, is blank in iPhone version). 
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Telt1910

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Posted 6 months ago

  • 1
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Alex Park, Official Rep

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Hi Telt1910,

Sorry for the issue with your scheduled transactions! First, oftentimes this happens when the scheduled transactions either don't save to our database correctly, or something happens in the process of converting them from pending to posted. To prevent this from happening in the future, would you open your pending transactions (the ones that posted as null) and re-save them (you don't have to make any changes)? This should force the database to re-process the transactions.

Second, would you email us at support@goodbudget.com with your Goodbudget household email address and the names of the scheduled transactions that posted as null, so we can look into them more closely?
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Jon Morgan

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Just had one of these - have taken the advice and sent an email to support.
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Alex Park, Official Rep

  • 283 Posts
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Thanks Jon - I've just seen your message and will reply shortly.