Phone stopped synching, now lost all inputted info

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  • Updated 8 years ago
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My iphone stopped synching 25 days ago. And when I logged out and logged back in, I lost all the transactions I had inputted into my phone over those 25 days. =( Is there anyway to recover that data without having to input everything again? B/c there is no way I can remember. Some were just cash transactions that I never got receipts for.
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Noella Choi

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Posted 8 years ago

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Audrey Chau

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Hi Noella,

If your iPhone stopped syncing then logging out would erase any unsaved transactions. There is no way to recover the information, and I am sorry for the trouble.

Did your iPhone have internet access throughout the past month of budgeting? EEBA tries to sync when the app is launched or when a new transaction is made, but cannot without an internet connection.

Now that you have logged back in, is your iPhone still having trouble syncing to the web? If you can, please send us an email at support@eebacanhelp.com with your household username. We'd like to take a look at your household and make sure that the syncing issue is not lingering.

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