Screen refresh web

  • 1
  • Problem
  • Updated 1 year ago
Is there a refresh issue at GB end? Noticed that sometimes I switch to an envelope and the transactions are not listed, refreshing the screen cures this. Also often when loading a screen it flashes before settling down. That is it loads the transactions, clears the transactions and loads them again (all very quickly). This is not isolated and occurs when switching between envelopes.
Thanks
Colin

Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes

Posted 1 year ago

  • 1
Photo of Karisa Russell

Karisa Russell, Official Rep

  • 1675 Posts
  • 216 Reply Likes
Hi Colin, 

Sorry for the troubles! That is strange. I haven't heard other reports of this, and haven't experienced it myself, so it's hard to say whether it's a GB issue or your machine / browser. 

Are you on the latest version of your browser? You can try making sure everything is up to date to see if that solves the issue. 

Thanks
Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes
Hi Karisa,
Happening on Mac Safari and Chrome and on desktop and iPad
Photo of Karisa Russell

Karisa Russell, Official Rep

  • 1675 Posts
  • 216 Reply Likes
Hi Colin, 

Thanks for letting me know. Can you give us more precise reproduction steps? That may help us replicate it. Or, if possible, send us a video so we can see exactly what you're describing. 

Thanks!
Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes
Easy to reproduce here. Open GB in browser, select an envelope and it loads and then flashes. Happens every time but does not impact usage. Only flashes the once when first opened.
Photo of Paul Gauntlett

Paul Gauntlett

  • 4 Posts
  • 3 Reply Likes
I get a very brief "loading" message flash up here in the UK (but appears to be by design)
Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes
Have never seen that, Paul. I am also in the UK.
Photo of Paul Gauntlett

Paul Gauntlett

  • 4 Posts
  • 3 Reply Likes
Just tested on both Mac Safari and Firefox - transactions/sccounts/envelopes always load in less than 1 second but just a brief rotating "loading" message as they do so.  I did wonder if this is the flash you are referring too? I'm new to Goodbudget - ex YNAB and looking at the ever increasing number of options that seem to be around these days. At least Goodbudget seems to be from a well funded and established operation and not a kitchen table enterprise like most
Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes
I am where you are Paul, and I really am in  between GB/YNAB. GB has some nice bits to it but the feel is not as slick as ynab and I find the green progress bars annoying as they are meaningless in  certain circumstances. The ability to have a record of money moved between envelopes is great though. Not too sure about the need for monthly, weekly etc envelopes though - to me an envelope is just an envelope and the interface is a bit dated. GB is good though and the staff are great - it is a tough choice.
(Edited)
Photo of Karisa Russell

Karisa Russell, Official Rep

  • 1675 Posts
  • 216 Reply Likes
Hi Colin and Paul, 

Paul, what you're describing is what I see too. I'm not a developer, but that appears to be by design so the screen can reload and pull down the appropriate transactions.

Colin, if at all possible, a video of what you're seeing would help a lot!

Thank you both
Photo of Colin Grant

Colin Grant

  • 376 Posts
  • 109 Reply Likes
I don't see what Paul sees, Karisa, and what I do see is really not a problem, it is just a very quick screen population of the data which clears and comes back in well under a second (blink and you miss it). I only mention it in case it is indicative of something going wrong. Will try and grab a vid.