Strange entries on dropdown menu.

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  • Updated 1 year ago
  • (Edited)
Went into reports today (Spending  by Envelope specifically) and wanted to adjust which envelopes appeared in the report. Clicked on the Envelope dropdown and got the below. What an earth are at the DELETED at the bottom of the list. I appreciate this is referencing previously deleted envelopes by why so many repeats of the word DELETED?
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Colin Grant

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Posted 1 year ago

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Karisa Russell, Official Rep

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Hi Colin, 

Sorry for the confusion! This is definitely a bug with our new Delete behavior. You should only see a single 'DELETED' prefixed to Envelopes that you've deleted in the past. Unfortunately, we haven't been able to replicate this issue with the multiple 'DELETED', and therefor can't investigate a fix. We think this could be a syncing issue between your phone and the web. When did you first notice this happening? Are their any specific actions you take before you notice this issue? If you can, any details you can provide may help us reproduce this on our side. 

If you'd like us to clean this up for you, you can email us directly at support@goodbudget.com with your Household username. The caveat is is that this might continue happening since we can't roll out a fix. 

Thanks! 
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Colin Grant

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Hi Karisa, nothing comes to mind re how this arises. It was just as I said, I went to set up a report and that is how the drop down appeared. The first time I noticed this was in the web app - I never run reports from my iPhone - not even sure if I can! 
Will email you and take you up on your kind offer to clean this up? If it happens again then it must surely be at the web end where the problem lies. I use the phone app rarely and when I do it is only for entering transactions.
Thanks
Colin