Synch problems

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
My android app has been saying that it has problem syncing for a few days now.
I have paid for a subscription but am getting no support from the developer.
Happy to try reinstalling BUT dont want to lose data already entered ... over 40 envelopes entered. Do t really want to do it all again.
2 problems ...
1. App not synching
2. Why isn't paid subscribers getting support?
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Roger L

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  • frustrated and angry

Posted 11 months ago

  • 1
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Karisa Russell, Official Rep

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Hi Roger, 

Sorry for the syncing and support troubles! I responded to your email yesterday around 2 PM. I'm sorry if you haven't seen my reply. Sometimes our emails get stuck in Spam, so be sure to check there also, and then add support@goodbudget.com to your safe sender list. 

From what I saw yesterday looking at your Household on the website, it looks like your data has not synced over to the website. I would not recommend uninstalling the app right now, because you will lose the data you've entered so far. 

Instead, try manually syncing the app. You can do that by tapping on the Overflow Menu > Sync. If that doesn't push your data to the website, log in to your Household on the web and copy over all of your data to the website — transactions, Envelopes and Accounts. Then, try logging out and then back in to your Household on your device. You should force your phone to sync going forward, so the changes you make on your device get pushed over to the web.

Feel free to email me at support@goodbudget.com if you're still having troubles! 

Thanks again
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Beleszove Josivu

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I am having this same issue.   I manually synched 2x on my phone then logged out and logged back in on my computer, but computer still not showing entries from a week ago made on phone
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Alex Park, Official Rep

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Hi Beleszove,

Sorry to hear about the syncing troubles! If manual syncing didn't work for you, would you be able to email us at support@goodbudget.com with your Goodbudget household email address so we can look into your specific household and provide you some more specific help?
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Roger L

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I have tried manually synching. No errors are reported. No synching either.
Is there a way for me to save the data that is already on the phone (eg. The data file), un install, reinstall and restore the data?
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Karisa Russell, Official Rep

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Hi Roger, 

Sorry again for the syncing troubles! We replied to your most recent email. Please let us know if you're still having troubles.  

Thanks again
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John Vander Stel

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Sometimes I have noticed that my phone will also show an endless spinner when trying to list the transactions in the transaction screen.  When that happens, I just go to the web and do the search I was going to do on the phone.  Later, when I bring up the Android app on my phone, there is no spinner, at all. 

It seems that sometimes the phone version of GoodBudget has problems syncing to the web properly.  It has not caused any lasting harm, but since others have had problems with this, as well, I figured it might be helpful for me to offer my experience with the temporary problem, as well. 

I just figured that it was a temporary server problem, so since it did not cause any damage, I just disregarded it.

Cheers!

John Vander Stel
Grand Rapids, Michigan

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Alex Park, Official Rep

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Hi John,

Thanks for sharing your experience with us, every anecdote helps us better understand what might be going on. The majority of the time, syncing troubles are related to internet connection, as they can be interrupted by a connection that is slow or inconsistent.

In your case, I suspect the issue you're mentioning (slow loading of transactions list), may be related to your particular household -- we've heard reports that households with very large numbers of transactions sometimes load slowly (particularly when first logging into the app), and since you've been with us for quite awhile that may be the case!
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John Vander Stel

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Yes.  I do have a very full transaction file, but sometimes I get an endless spinner and the sync is made extremely slowly or does not actually finish.  When that happens it seems that I don't get the transaction list, no matter how long I wait! 

I normally use my WIFI connection while at home.  My WIFI router is rather unique in that it can actually make use of multiple channels concurrently and it gets its signal directly from my Comcast gigabit account.

Later, when I go back, the transaction list will come up almost instantly, so at that time, there is no time to display the spinner.

Could it be that the GoodBudget app continues to try to sync after the app is closed on my phone, and actually completes its sync using T-Mobile's data signal at that time.  If so, the transaction list could have already synced earlier and be already updated when I open the GoodBudget app on my Android phone the second time, later in the day.

That might actually explain this behavior.  Comcast is, indeed, hated everywhere for its poor service quality.  Comcast happens to be the only gigabit option in my area, though. :-(
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Alex Park, Official Rep

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Hi John,

That is certainly possible! I wouldn't be confident enough to say that's for sure what's causing the issue you're experiencing, but having an irregular connection or switching between connections can certainly cause an interrupted sync. Additionally, a sync that is started will indeed continue even if the app is closed, so that's a fair guess.

Sorry that that's an issue you're experiencing, but thanks again for sharing your experience!