transaction split into multiple envelopes

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  • Problem
  • Updated 3 years ago
  • In Progress
I'm having trouble with transactions that are split into multiple envelopes.  After the transaction has been entered and saved, all seems to work fine.  But when I open the transaction a second time (in order to change status to cleared or reconciled), and try to "save changes", it creates the error message:   "Please select at least one envelope, and make sure each envelope has an amount."

I did a little testing and the problem does not seem to occur when the transaction total is an even dollar amount.  Examples attached 
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  • confused

Posted 3 years ago

  • 1
Photo of Chi-En Yu

Chi-En Yu, Official Rep

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Hi sklose,

Sorry for the bug, and thanks for the sleuthing!  Your screenshots were super helpful in helping us get closer to the root of the issue.  I looked into it a bit more, and it looks like it's even more complicated than what you describe.  (Try a total of 18.59, split 9 + 9.59, reopen, and it'll look like D).  I suspect we have a rounding error hidden in there.  Our a team's a little bit thin right now with sicknesses and vacations, but I'll make sure we take a closer look at this one.

From what I can tell, the Android and iPhone apps don't have this problem, so you should be able to enter and edit your splits properly there as a workaround for now.

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Julie Algate

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Any fix on this? It's frustrating because I cannot go in an reconcile these transactions because once you go in and change it, this glitch shows up. This is a new thing. Didn't always happen.
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Karisa Russell, Official Rep

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Hi Julie, 

Sorry for the troubles! We're looking into a fix. However, we don't have an official ETA on release. We'll be sure to let you know when we do. 

To clarify, you can still reconcile these transactions when you reconcile the Account against your bank statement rather than manually editing the transaction's Status. 
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Becky Huang, Official Rep

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Hi everyone,

We rolled out a fix for this bug last week! Thanks so much for your patience and please let us know if you're still experiencing trouble with editing your split transactions.