Transactions tab looks empty even though envelopes are showing this months transactions. ??

  • 1
  • Problem
  • Updated 8 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Why can't I see what my transactions were =this= month?

As soon as I click 'save' on a transaction, it is gone and doesn't show up when I click the transactions tab. Even though I've made many entries this month, and EEBA is accurately keeping track in my envelopes, I can not then see the transactions. Any ideas?

If I could get this working the App would be so useful!! I keep forgetting if I entered something so this is a big pain. I don't care about last month or anything in the past, just the current month.

I tried deleting and reinstalling the App, but I am getting the same problem.

Can anyone advise?
Photo of Pen


  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of Audrey Chau

Audrey Chau

  • 85 Posts
  • 4 Reply Likes
Hi Pen,

Thanks for writing in, and I apologize for the inconvenience you are experiencing with EEBA. I am not sure why your transactions are disappearing and would like to know more about your device and settings.

Can you write us at It would be most helpful if you could answer the following questions:

1. what is your household username?
2. are you using an iPhone or Android?
3. what is your device's model and OS?
4. what is your device's region and date/time settings?
5. are all of your transactions missing? or just this month's?

Also, if possible, please send us a screenshot of your transaction history page.
Any further information will help us to figure out why you are unable to see your transactions.


This conversation is no longer open for comments or replies.