Trying to reconcile an account and the items I check off aren't staying checked off

  • 1
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  • Updated 5 days ago
  • Acknowledged
Hi. I'm trying to reconcile an account and as I go through the different items, things that I had checked off are coming unchecked off. Is anyone else having this problem? 
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Karen

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Posted 2 weeks ago

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Alex Park, Official Rep

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Hi Karen,

Sorry for the troubles! This is a known issue we're having with the Reconcile page where sometimes adding new transactions or making edits to existing ones can uncheck transactions you've already checked off. We have this in our tracker, and we'll make an update here if we have any development on the issue.

In the meantime, it's probably easiest if you make your changes before you start checking off the transactions, or otherwise just check after making any changes to make sure that nothing was inadvertently unchecked.

Hope that makes sense, and sorry again for the troubles!
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Karen

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Thanks! And sometimes it does it even when I'm not making any changes.
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Alex Park, Official Rep

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Hi Karen,

As far as we've been able to work out, it shouldn't happen if you're not editing or adding a transaction. If you find that it's happening in some other way, would you let us know under what conditions so we can test and try to reproduce the issue?
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Alex Park, Official Rep

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Official Response
Hi everyone,

Today we released an update to our web app that fixed the bug where transactions were coming unchecked on the Reconcile page when other transactions were added or edited. In the future you should be able to add and edit transactions while Reconciling without worrying that other transactions will be affected.

Hope this fix finds you well, and let us know if you have any further thoughts or questions.