Unallocated History??

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  • Updated 8 years ago
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I keep having a problem where money appears in my unallocated money, and I have no idea how it got there. How can I track where is came from. Is there a way to see the history on the unallocated money? I'm obviously making a mistake somewhere, but just can't seem to find it.
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kathycleans4u

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  • frustrated

Posted 8 years ago

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Chi-En Yu, Official Rep

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Hi Kathy,

At the moment, the iPhone app allows you to see a detailed view of activity on Unallocated Money by tapping on "[Unallocated]" on the Envelope tab. We plan to bring this feature to both the web and Android in our next round of updates.

In the meantime, if you aren't using an iPhone, you can see all your Transaction History, including history of activity with Unallocated Money under the Transactions tab on the web.

I hope this helps.

Chi-En
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allanlo1973

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Can't wait for this - I too have been trying to track my unallocated money, with no success.

For some reason, my 'account' unallocated money keeps getting out of sync with my 'envelope' unallocated money and I have no idea why.
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Steven Tafzil, Employee

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Hi allanlo1973,

I think we've been talking over e-mail? For privacy's sake since we're talking about your personal account, lets continue this conversation there.
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allanlo1973

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Hi Steve,
Yes, I posted this while looking for an answer, then contacted you by email later.
Btw, thanks for the prompt response.

Allan
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Steven Tafzil, Employee

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Hi Allan,

As I mentioned by e-mail, I think we've got the issue straightened out. Thanks again for reporting this issue!
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aisling.pheasey

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I am unable to see my unallocated history (which is a negative number!). I have an Android so I am assuming the app is updated to show the history yet. But when I go to transaction history, all I see are my envelopes, I don't see "unallocated". I am really curious why this is showing this way? I manually add money each month as our budget changes. Why would I have a negative unallocated?
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aisling.pheasey

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Just to be clear, I went to the transaction history on the website where it doesn't show unallocated history.
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Audrey Chau

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On the newest version of the Android app, you can see Unallocated history not by looking at transaction history but by selecting the Unallocated envelope on the Envelopes screen. If you are unable to select the Unallocated envelope, then you might need to update to the most recent version of the Android App. You can do so in Google Play.

And yes, the website has not been updated with this feature.

Negative Unallocated money can come from many sources. You might have distributed more money than you received in your income. Or if you are on the plus/premium plans, activating and then deactivating the accounts feature affects Unallocated money. Also, deleting an envelope that still has money will affect the Unallocated money balance.

If you'd like help figuring out where the negative balance came from, feel free to email us at support@eebacanhelp.com with you household username. We'd be happy to take a look!

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