Why do my cleared checkmarks keep disappearing at seemingly random times?

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  • Updated 4 weeks ago
Frustration of frustrations. What am I doing or not doing to save my cleared checkmarks? After painstaking work, they'll disappear if I go to add a transaction and then return to the home page. AAARRRGH.
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MaryS

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Posted 4 weeks ago

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Karisa Russell, Official Rep

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Hi MaryS, 

Sorry for the troubles! That does sound frustrating! Transactions should keep their Status from screen to screen.

I'm happy to troubleshoot with you, but I haven't been able to replicate what you're describing yet. Would you be able to provide the steps you're taking that result in the transaction becoming uncleared?

Thanks for your help


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Telt1910

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A possibility is the transaction is viewed from different sides in different accounts. I.e. account transfer for payment on a credit card from checking account, may have a checkmark in checking account, but not credit card account.