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Thanks for taking the time to reporting your problems with using our site.
To diagnose the issue it would help if you let us know what web browser and version you are using (e.g. Internet Explorer 8.0, Firefox 3.5, Chrome 5.0, Safari 4.1) and the speed of your internet connection (if you don't know you can visit speedtest.net and tell us the numbers it reports).
Also are there specific pages that you are accessing that are slow e.g. product pages, or search pages, and do the pages always load slowly or is this an intermittent problem? If you go to the page http://goodguide.com/about is that slow too?
Lastly on the issue of "strange format" if you reload the page does it then look okay? If you have a way to get a screen shot and send it to us at email@example.com or as an attachment here that would be very helpful.