"Google.com" unable to connect

  • Question
  • Updated 1 month ago
I cannot connect to google.com or any other pages starting with google.com/ ıncludıng gmail.com (mail.google.com). (simple Internet Explorer cannot display this page error)However I can access to google.co.uk, google.be etc country sites, can perform search etc.I can also connect to maps.google.com, news.google.com, groups.google.com finance.google.com but nothing like google.com/support or google.com/options or /sites, /reader /calender. (I am being transferred to http://www.google.com/calendar/render... or http://mail.google.com/mail/?hl=en&ta... which does not work.)

I encountered this problem from time to time for the last 2 months but today I tried everything,deleted all content in temp folder, uninstalled google toolbar, reset the settings of internet explorer, reset my modem,reboot my computer, nothing is working. I am connected from home so I did not change any setting I am not using an additional firewall or proxy. I downloaded firefox to try but it didn't work either. Since yesterday my company laptop also stopped connecting gmail from home. I am in Belgium, using XP and IE7 and I can connect to every other site except for google.com, also to skype and live messenger. Any suggestions on how to fix this?
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Posted 6 years ago

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Neil Fraser, Official Rep

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Open a DOS prompt (Start, Run..., "CMD", Ok) and type:
ping google.com
After pressing enter this will attempt a series of four low-level connection to Google. Copy and paste the result back here so we can see what's happening. This may take a bit of back and forth, but we should be able to figure it out. Thanks!
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Vincent Daniels

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I am having a problem connecting to anything starting with Google. I can't access gmail or google search engine. I can access all other non-google sites however. When I ping google.com, I get:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Vincent Daniels>ping google.com

Pinging google.com [64.233.163.104] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.233.163.104:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
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Vincent Daniels

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I am having a problem connecting to anything starting with Google. I can't access gmail or google search engine. I can access all other non-google sites however. When I ping google.com, I get:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Vincent Daniels>ping google.com

Pinging google.com [64.233.163.104] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.233.163.104:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
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Vincent Daniels

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Tried pinging tapeworm09's google IP as well:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Vincent Daniels>ping google.com

Pinging google.com [64.233.163.104] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.233.163.104:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Vincent Daniels>ping 209.85.171.100

Pinging 209.85.171.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Vincent Daniels>
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tonyjew

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fix it plz okk so plz fix it kk
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Jacqueline Bloomquist

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I can't get into my Google account and I have tried everything in the past two days. I do not know my password, at least google won't accept the one I have?
Please help.
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I'm having the same problem. Tried switching router, using a proxy, turning off firewall, but nothing seems to work. I pinged google.com and got:

Pinging google.com [209.85.171.100] with 32 bytes of data:

Reply from 209.85.171.100: bytes=32 time=189ms TTL=230
Reply from 209.85.171.100: bytes=32 time=188ms TTL=230
Reply from 209.85.171.100: bytes=32 time=188ms TTL=230
Reply from 209.85.171.100: bytes=32 time=188ms TTL=230

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 4 Lost = 0 (0% loss)
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very strange... i tried opening 209.85.171.100 in firefox, and it worked! It opened up the google page! When i type in www.google.com however, it wont work. I still cant use the search engine though, when i try to search it can not connect again.
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Neil Fraser, Official Rep

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Thank you for the ping results, tapeworm. The good news is that 209.85.171.100 actually is Google, not an imposter site (we have a lot of IP addresses, so if you see something different that's not necessarily a bad thing). I'll try to get some answers about why ping could give a valid DNS lookup, but HTTP does not...
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update: I discovered i can access search results with:
http://209.85.171.100/search?hl=en&q=...
(%s being the search string)
It does not work however if I put in "www.google.com" instead of the ip.
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Neil Fraser, Official Rep

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Can you tell me what error Firefox eventually reports: Can't find host, connection timeout, reset by peer...

Thanks!
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reda.bendiar

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We are still having issues, Neil, if you can help...
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William Herron

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I cannot access Google Docs using Chrome.... for the past week or so and this is the first time...I can access Google Docs using IE 8 ...
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Dimitris

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I have a problem to use my Notebook. I cannot connect or use google, msn, hotmail, yahoo etc. I did lost a cookie somehow and now it is impossible to connect. Is there any hope to get it together or what else left for me to do.
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"Failed to Connect, Firefox can't establish a connection to the server at www.google.com Though the site seems valid, the browser was unable to establish a connection."

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Same problem here. Can connect by IP not by www address. Cannot search unless use teh %s string. Can connect to lycos and search there no problem. same error messages as above. No proxy here, straight t1 connection...so timeout should not be a problem.

Any ideas yet?
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Just try to flush your DNS cache. It did the trick for me :)
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Sorry, did not work for me. Still having same problem. Installed Firefox, same errors. Flush DNS, cleared history, etc. has to be local to machine, others in office can connect no problem.
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the problem seemed to have fixed itself for me. i have no idea what happened, it just suddenly worked! sorry to all those who still have the issue, i have no answers :( good luck!
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drebaris

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same problem here i tried lots of things couldnt fix it help please
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nnc4965

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I have the exact same problem with Firefox, IE and Chrome. It's cause by malwares and the only program I have success with is Spybot. Reboot after the disinfection and everything is ok. Also try Malwarebyte and Avast.
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Robert Meyer

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I am having this problem now. I will try nnc4965's approach. Don't know how to "flush DNS"
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John

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I also having a same problem with same error, but I can use web search or image or youtube... only things that won't work to me seem to be anything that you need your Account, such as Gmail, login in Youtube, Groups, Calendars, Photos, Documents etc,. Before (about 2 days) I cant open the whole Google but as I reinstalled Firefox (cause of the language) and it suddenly work!! But I really need Gmail though, and if you guys got something please tell me (and all of us)...
Thanks
PS: Sorry for bad english, I'm German..
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Joel

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Hi All

I have to the same problem when I try and access my gmail account. Its intermittent and I get the following error message:
Unable to connect Firefox can't establish a connection to the server at mail.google.com.

I just tried sleeping my laptop and waking it again, and that fixed it. But im sure its only a very temporary fix.

Any ideas or advice would be appreciated :)
~Joel
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John

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Hi all

Joel, I don't actually have the same error to you but now I CAN access to google.com but when I search something it just won't load and the server time out (on Firefox) just coming... but I just can't even connect to mail.google.com it just say: Firefox can't connect to google.com and stuff. But I really need googlemail and everyday I must go to my bro's PC and search for something or sign in googlemail.
This happened to me about 3 weeks already. I am very worry about my laptop now.

If someone got it the really way it works please help!!!!

PS: Bad English I am German though.
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Tim

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I have same problem- can access Google maps, news, shopping but not Google mail
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Big Boy

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How to Flush DNS

1. Start/ Run
2. Type in CMD then (enter)
3..Type in this "ipconfig /displaydns" then hit enter and wait a min or two till you see the successfully flushed DNS Resolver Cache Message!

4. Restart Browser
5. If that does not work restart computer.

Good Luck, I am having the same problem and have done all of the suggestions above with no luck

Obasi Scott
http://www.basibuildswealth.com/
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Jigmeddorj Badamsambuu

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It works well, Thanks a lot!
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Naginai

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I have Windows vista Ultimate. I could not access anything start with google.ca or com, maps.google.ca or com or anything. I could not download chrome. However I can access yahoo.com or ca or any other site.
Here is what I have done so far.
1. I am able to ping to google.ca or com from command prompt
2. didplaydns then I flushdns from as Admin then try displaydns same entries shows prior to flushdns. I tried google.ca or com no luck.
I reset all the setting to IE8 tried again no luck
download spybot and scan still no luck.
MSessentials installed still no luck.
downgrade IE to 7 still no luck
Tried from firefox still no luck.
Remove all the firewalls or antivirus firewall still no luck.
check the event log no error message.
Finally I reset TCP/IP stack netsh int ip reset no luck after reboot.

Any help to resolve this type of issue?
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Bertie Nunn

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OK. I spent all day (literally) scouring the web for answers to this. Seems like loads of people have the same problem. I have solved mine but please read what my issue was before you decide if it might work for you because I am no computer expert!

I think my problems began when I got a message that appeared to be from Flash saying I needed to upgrade.

I downloaded a file and clicked it but instead of getting the usual message about accepting terms and installing it, nothing happened. So I clicked it again... Anyway nothing happened again and that made me think it might not be quite right.

I don't know if this caused it or not but at the exact same time I noticed that my search results were being redirected to the wrong pages (Like Incredifind or similar malware might do).

I found the file that I had downloaded and deleted it and as soon as I did this I could not access any Google pages or any Yahoo search pages.

I ran a full scan with Norton 360 and found a few issues that were resolved.

I ran a quick scan with MWAB (Malwarebyte's excellent FREE program) and found a few more that were also resolved. You can find it here:

http://www.malwarebytes.org/

I STILL had no luck connecting to Google or Yahoo with either IE8 or FF3.5.

Thankfully the laptop was unaffected by this so could continue trawling for answers which seem very few and far between.

Eventually someone suggested WinSockFix.exe might do the trick. You can get it here:

http://www.brothersoft.com/winsockfix....

THIS HAS WORKED 100% FOR ME. YIPPEEE!

Another answer which might prove useful (especially about guarding against future problems) to you can be found here:

http://www.geekstogo.com/forum/Firefo...

And don't forget it could just be that the site you are having problems with could actually be "down" . You can check that here:

http://www.downforeveryoneorjustme.co...

Good luck all!

And if this works for you then go and copy the whole thing onto at least one other site you asked the question at. It might help someone else.
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priya_umrao007

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thanks... this helps me in fixing the errors...... it works for me...
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Raditya Ryan Saputra

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anjing kamu
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Btw my problem was solved with a DNS adress, however whenever I connect somewhere else and then try back at home, I can't access to google again until I change the DNS from automatic to manual. It may have something to do with Belgacom though.
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Karena Ho

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I also have problem with this problem.

Unable to connect
Firefox can't establish a connection to the server at www.google.com.sg.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

I have run the ipconfig.

the result as below:-

Windows IP Configuration

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.132.59
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.132.253

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.132.57
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.132.253

Ping request could not find host google. Please check the name and try again.

C:\Documents and Settings\Karena Ho>ping google.com

Pinging google.com [89.149.227.223] with 32 bytes of data:

Reply from 89.149.227.223: bytes=32 time=653ms TTL=41
Reply from 89.149.227.223: bytes=32 time=629ms TTL=41
Request timed out.
Reply from 89.149.227.223: bytes=32 time=377ms TTL=39

Ping statistics for 89.149.227.223:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 377ms, Maximum = 653ms, Average = 553ms

Please help~~~~
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David McHenry

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BERTIE NUNN WAS 100% CORRECT!!!! Saved my day!!! I've been trying to fix this problem for two weeks, and it was all based on the damage that was done when I removed malware from my system... Winsockfix fixed all of my problems in seconds!! Yay!! Thanks Bertie so much!!
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vibeschick

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Thanks Bertie fixed my problem too!!!!