After Multiple Login (facebook, google), I do not found comics in my library anymore!

  • Problem
  • Updated 4 years ago
  • Solved
1) First I made a login with my google account on my android eee pad and buy one comic (spiderman #1).
2) Then i login also an web with facebook login, but i do not found spiderman comic i buyed in my library?!? So i try to login with google account on web, but same result (non comics in my library)...
3) I download also windows apps and i try both login, but non one is working (password error?!?!)

Where i'm doing something wrong? What is the right account i have to use to see the comic i buyed in my library? I have to use the same accoun on all platform (web, desktop, android)?

Please answer quickly, i want to buy more comics (iron man...), but before i have to understand how the systems works... and if is realiable...

My login accounts are:

Google: gaetano@gubinelli.net (or gaetano.gubinelli@gmail.net)
Facebook: gaetano@gubinelli.net

Best regards,
Gaetano Gubinelli.
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gaetano.gubinelli

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Posted 4 years ago

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Audrey Zarr, Official Comic Book Gal

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Good morning Gaetano;

Please try logging in again to android or web and see if you see your comic.
With our adobe air windows application, you cannot login with google or facebook; so you will need to change your internal graphicly password (this will not change your external facebook or google passwords) at https://service.graphicly.com/Passwor... in order to login with that account to adobe air.

Thanks and sorry for the delay on the appearance in your comic
-audrey
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Audrey Zarr, Official Comic Book Gal

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One more question for you Gaetano, so we can make sure we have this bug busted: what version of code are you on for android? You should find the code version listed under the menu button and settings, it's in grey at the very top.
Thanks!
-audrey
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gaetano.gubinelli

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Thank you, now i see my spiderman#1 comic with the facebook account login, but i must say i do not see the comic when I login with a google account.

Also yesterday in the evening i buy (with android eee pad) another Spiderman #519, but today morning (I'm in Italy) I still do not see this comic in my library with both login (facebook and google).
On my Android devices (i have "Asus eee pad" and "Samsung galaxy S i9000") in the library i see all.

So situation is:
Facebook Login (Web )-> Spiderman#1
Google Login (Web )-> None
Android devices-> Spiderman#1 - Spiderman #519 and Angelus#1 (free)
Windows Application-> I do not have tryed... less important for me...

Please help! Thank you very much.

The info on my "ASUS eee pad" are in a attached screenshot:

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Audrey Zarr, Official Comic Book Gal

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Good evening Gaetano;
Looking in our DB it looks like you have 3 different accounts currently associated with your name: facebook, gmail and one that has an email that I assume is associated with your android where all your comics reside. As I don't want to post your email addresses on a public forum, please email me at audreyz at graphicly dot com and we can discuss the three email accounts I am seeing in our DB.
Bottom line: you will need to access and purchase consistently with one account (whichever you so choose) to access your comics on all the devices; otherwise you are accessing different accounts that do not know about the comics.

Please email me and we'll get this straightened out
Thanks
-audrey