Customer Service is the worst ever in the history of any business!!!

  • Problem
  • Updated 3 years ago
  • Acknowledged
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Reginald Perkins

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  • frustrated

Posted 4 years ago

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Reginald Perkins

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Its a shame I would rather pay $200 cancellation fee and my last bill plus transfer fees just to get rid of this GARBAGE company oh and yea Ill wouldnt care if its safe energy or not as long as its not with this DIRTY company!!!
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RickandkimK

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I agree!! I signed a Letter of Authorization to change from TXU to Green Mountain but they did the switch ONE MONTH earlier than I had authorized. They cost me a $200 cancellation fee with TXU and now it's going to take ANOTHER MONTH to fix the mess. It only took them 5 days to make an unauthorized switch but it will take 30 DAYS to switch it back. What a crappy way to start with a new customer! I'm sticking with TXU. At least they can follow written directions!!
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Margaret Yon

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Yeah.... They've totally messed up w/us too. Signed up in July and never received a bill. When we called them in August, they said we didn't have an account with them! Didn't receive anything till last month. It was a notice saying our balance is past due, but it was under someone else's name though the address and apt. number were correct.

So, we called again to pay off the balance, but we were told we couldn't because the name on the account was not the same. We went to the apartment complex's office to try and find out who this person was and see if we could change the name on the account. Turns out it was the previous tenant who moved out without proper notice. GME should've had in their records that she moved out. But anyway, tried to call GME but this time they weren't even picking up their phones. We called multiple times over a 40-minute period, every time we were put on hold, or even hung up on!

Cannot believe how bad their customer service is. It's really baffling. I guess they have enough customers and don't value my business. So, I'm taking it elsewhere.
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Amanda - Customer Care, Official Rep

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We sincerely apologize for any inconvenience that has been caused. It is difficult to assist without knowing the specifics of your account. If you still have any outstanding issues, please contact support@greenmountain.com, and request that an agent call you back. Please include your account number, a contact telephone number for you, and the best time to call.
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djg.charger

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in the city of georgetown tx no other utility company can come in this company GME IS NOT TELLING THE PUBLIC THAT.I TRIED TO SWITCH ELECTRIC COMPANY FOUND OUT WE CANT NOT ALLOWED IN OUR CITY YOU MUST LIVE OUTSIDE THE CITY I THINK NEVER GOT A STRAIT ANSWER ON THAT.SO WE ARE STUCK WITH WHAT WE GOT TO PUT UP WITH.SO MAYBE OUR STATE SEN OUR REPS CAN HELP TO PASS A BILL TO ALLOW OTHER POWER ELECTRIC COMPANYS TO BE ABLE TO HOOK UP IN THE CITYS AND THESE OTHER ELETRIC COMPANYS YOU CAN SAVE YOU DON,T NEED GME.CALL YOUR UTILITY COMPANY TO FIND OUT IF THEY ARE THE ONLY UTILITY PROVIDER IN YOUR AREA DO THAT FIRST.IF NOT THAN LOOK UP OTHER ELETRIC ENERGY THERE IS OTHER COMPANYS.
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Tracey - Customer Care, Official Rep

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I am the Director of Customer Relations for Green Mountain Energy Company and would like to clarify that all our customers, no matter where in Texas they live, have a choice to have us as their electricity service provider or not. We do not have an agreement with the city of Georgetown to be an exclusive provider for the town’s residents. I sincerely apologize if that was what you were led to believe.

I would also like to know what issues you are having that has made you want to switch providers and personally address any problems you’re having.You can reach me at Tracey.Adams@greenmountain.com or 1-888-380-9410 X6336.
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billytownsend83

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I think its despicable that if your one day late just ONE you sorry jokers charge a late fee. Not everyone is flowing with cash, and even though it may only be 8-10 dollars its still agrivating that you're nickel and diming people just because your due date may be 1 or 2 days away from payday. Also how is that a salesman is selling plans with higher rates but i see lower plans online, the same six month plans but higher rate if you sign up with the salesman. I'll be going back to Reliant in June when my contract expires! JOKE OF A COMPANY!
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Amanda - Customer Care, Official Rep

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I am sorry if you feel you have been treated unfairly. At times, we may make certain offers available for online-only enrollments, but you may call for current offers when your current plan expires.

As a courtesy, I am crediting the most recent late fees on your account. In the future, you may call our Customer Care team at 866-785-4668 Monday - Friday, 7 am - 10 pm and Saturday, 9 am - 5 pm, and we would be happy to work with you so that you avoid late fees.