Apps disappearing after updating

  • Problem
  • Updated 5 years ago
Hello after I updated Gratitude and Vision board on my itunes, and after I synched, both apps disappeared.. I had both of them with a lot of entries, I hope I can get them back!!

When I select them again from itunes and sync again, they appear when synching on iphone then they are unchecked and disappear..

Is this related to the wrong version?

Thanks
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Happy

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Posted 5 years ago

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carla, Company Admin

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oh dear! what version of iOS are you using? Have you upgraded to iOS4 yet? Also, what is your device?

I'm sorry we're having so many crazy problems. I really appreciate your getting in touch and letting me know what's going on so we can sort these things out!
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Happy

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Hello,

I'm using an iphone 2g, and cannot upgrade to iOS4. My current version is 3.1.2.

Do you think it is related to the version.

I have been using both apps really well, until I decided to install updates from itunes. All other apps updated successfully, except Gratitude and Vision Board.

Hope you'll be able to resolve those issues soon :)
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carla, Company Admin

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I didn't know the iphone 2g can't be upgraded. Unfortunately Apple restricts how much we can make our apps backwards compatible. I guess it forces people like yourself to buy a new phone which is good business for them. :)
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Happy

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Hi,

Just to add a note that other apps prompt you that you cannot upgrade because your firmware is not compatible.

:)