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Help me Fix this or im Reporting to Paypal/BBB

Listen up i Bought a 280 Credit pass and i have spent 200$ on HF in my years' so i want my ticket answered or ill be getting a refund through via paypal and reporting to BBB, when i log in and "Start-Game" it Freezes on the KO screen if its login or just Noah screen for the Credits what should i do to fix this.
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