Hellotxt-app on IPAD2 closes after few seconds

  • Question
  • Updated 4 years ago
I have installed the Hellotxt-app on my IPAD2 and everytime when I starting the app, it closes after a few seconds. I return to the IPAD-window without any error message. I re-installed the app, but it doesn't solve the problem. I can't even log on to Hellotxt, so anyone have suggestions to solve this problem, because now I can't enjoy the app...
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JellieNeck

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Posted 4 years ago

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JellieNeck

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After a hard-reset of my IPAD2, the Hellotxt app still won't work for longer then 3 seconds. Am I the only one here that can't enjoy this app?
If there is no solution, then I will delete this app because at the moment it is useless to me...
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Peter A, Official Rep

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Hi,

We've just been testing the application on our iPad 2 without any problems regarding startup or usage.

The one known problem which we are working on is the fact trying to sign in with Facebook Connect currently returns an error.

Could you please tell us what version of iOS you are running? To find out go to:

Settings -> About -> Version

Thanks,
Peter
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JellieNeck

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Version 4.3.2 (8H7).

Remember that I do not even have the time to sign in on Hellotxt or Facebook. The app start en when I want to fill in my emailaddress, after a few letters the app closes immediately.
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Peter A, Official Rep

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Hello,

Good news is the OS version is the same as our device. Currently because we cannot reproduce the problem, we are unable to pinpoint what causes the crash.

If you could send us the username or email address you used to register to Hellotxt we can then try again to reproduce this problem and track the cause of the crashes.

You can email us at help [at] hellotxt [dot] com.
Include the URL of this page in the email, and we'll hopefully be able to find you a solution :)

Thanks,
Peter
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JellieNeck

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Just send you the mail (05:25u PM). Hope you will find a solution.
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JellieNeck

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Hi Peter,

Yessss, that is what I forgot to say. The very first time when I start the app, the question came up if I wanted to set the location service 'on'.
I did and after that I never could use the app for more than a few seconds.

I didn’t knew that I can set the location service off in the settings (have the IPAD2 for 2 weeks now) and you brought that to my attention. The service is now off and I can sign in to Hellotxt!

Thanks and the problem that I had focuses on the location service. If I switch this on, the problem returns.

I will publish this message also on get satisfaction!

Thanks again and if you want me to test some more, please sent a message.

Kind regards,
Emile
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Peter A, Official Rep

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Official Response
Hi Emile and to all those who may experience the same problem,

Due to the latest update from Apple of their iOS (4.3.2) to fix the GPS tracking bug that was being talked about a lot over the past few weeks, if you have location services on while trying to use Hellotxt you will experience problems.

The current workaround is to turn location services off and then you can use Hellotxt correctly.

We have a fix that will allow you to use Hellotxt with location services on which we plan on releasing in the near future.

Thanks,
Peter