Browser is unable to load the page upon logging in

  • 1
  • Problem
  • Updated 9 years ago
  • Solved
We seemed to be having some issue this morning with Hexawise.

The calculation in Create Tests is taking too long to complete. One of the users here actually left the calculations yesterday and still it hasn’t completed when he came in early this morning. They’re using a small set of tests. It only has 2 parameters, one parameter with 2 values and one parameter with 4 values. However, later in the morning it seemed to have resumed back to normal.

After that we noticed another problem that some users reported that they are not able to load the page properly upon logging in to Hexawise. They can only see the loading page message.

Some users encountered this warning message regarding known bug in IE7. Here is the details from Microsoft, http://support.microsoft.com/kb/92791...

Some users encountered the IE7 Warning but the dialog box is just blank page. I also encountered this blank page. The workaround for me is to refresh the page, and it seemed to render the page correctly. Other users however, are not able to load the page totally.
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Ed

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Posted 9 years ago

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Sean Johnson, CTO

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Official Response
Ed,

Thanks for reporting these issues. From the set of different things you reported it sees like you and your group experienced the side effect of an upgrade that was happening. The upgrade resulted in some libraries being temporarily out of sync as the upgrade processed and propagated, so there was a small window of time where you would have seen some of these issues. Hopefully they were resolved quickly and you aren't seeing any of them anymore. Let us know if this is not the case.

2 other quick points:

As Justin pointed out, you should never need to wait overnight for Hexawise test generation. Even a truly huge job is on the order of 5, 10 or 15 minutes. If you have a job that's just not coming back after that time then it's not actually computing away for you. Feel free to refresh or hit the back button and attempt it again. Also, as Justin mentioned, In the next day or two we'll be rolling out a better calculating prompt that keeps you informed of how much there is to compute and how much is left. This will of course be much better and will solve this kind of problem for you.

1 last point, the IE7 warning message you saw (at least the proper one, with text in it) is just that, a warning that says while we support IE 7, we don't recommend it, and it explains an issue you may occasionally run into when using it. (You can continue to use IE 7 and tell the dialog to go away forever if you need to). Of course if you or anyone in your group continues to see the warning with no text in it, please let me know!

Thanks,
Sean