Export Broken!

  • 1
  • Problem
  • Updated 8 years ago
  • Solved
Exporting seems to generally be 'broken' this morning. I couldn't export anything...
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Bob Galen

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Posted 10 years ago

  • 1
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Justin Hunter, Hexawise Founder, Founder and CEO

  • 246 Posts
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Official Response
Bob,

Thank you for highlighting this issue. Apologies for the inconvenience. We fixed it this morning. The export feature you had problems with should be working now. Please let me know if you have any other issues. Thank you.

- Justin

PS, to anyone else who comes across this note later who is wondering how to export information from Hexawise... Exporting can be accessed in the Hexawise tool by following these steps:

1. Go to the "Plans" section on the upper right hand side of the screen.
2. Mouse over the plan you would like to export.
3. Mouse over to the area to the right of the test plan name.
4. You will see two icons, one to re-save your plan with a different name, the other to export data from your plan.
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Carlos

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Hi,

I'm facing the same problem. When I click on the export button, I get the message from the screenshot attached.

Please help us, because we're depending on this to finish our test plan.
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Sean Johnson, CTO

  • 270 Posts
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Carlos,

Sorry about this problem. It is in some of the Unicode handling of the data in the export. We're actively working on the issue right now and expect to deploy a fix shortly. I'll update things here when we do.

Thank you,
Sean
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Sean Johnson, CTO

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Carlos,

I deployed a fix today that I believe should address your problem. Please test and confirm the fix. Sorry again for the issue.

Thanks!
Sean
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Carlos

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Hello Sean,

Thanks for your support on this.

It is working as expected now.

Regards,
Carlos