Unable to log into a new account

  • 2
  • Problem
  • Updated 9 years ago
  • Solved
I just signed up.

But unable to log in as I haven't received any email.
Photo of indy

indy

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  • indifferent

Posted 9 years ago

  • 2
Photo of Justin Hunter, Hexawise Founder

Justin Hunter, Hexawise Founder, Founder and CEO

  • 246 Posts
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Indy,

Thanks for your interest in Hexawise and for alerting us to a potential problem.

It appears from our records that you've confirmed your email account at this point. This is speculation on my part, but I'm guessing that (1) your spam filter classified the automatically-generated "please confirm your email" request to you as junk mail, (2) you recognized that's what must have happened, (3) you found in your junk mail folder, (4) you clicked on the confirm email link, and (5) you got access?

Please let me know us know that is in fact what happened (or if it was something else).

Feel free to follow up with any feedback or suggestions for improvement. We're always trying to improve Hexawise and feedback from users is much appreciated.

- Justin