Forgot my password. Email no longer exist.

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  • Updated 3 months ago
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Hello! I have a problem accessing my hi5 account. You see, the email I use to register my account is no longer available since I have cancelled it months ago. Now, it's been a long time since I've used my hi5 account and have already forgotten the password. How can I get the password back if the email no longer exist? The email address I use in Hi5 is [personal information redacted]. Would it be possible for you to change my email address so I can reset it myself? I already contacted your help support but their email seems confusing. They said they don't answer to personal emails. Maybe I misunderstood. Could you please tell me how to get on with this. Thank you.
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Posted 6 years ago

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hi5 Eric, Official Rep

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Hi Lyn,

I can see from our records that your account was accessed today (Oct 24). Were you able to log in? If you continue to have problems, please write our support team directly by sending email to help@hi5.com. It sounds like you filled out a "bug report" when you visited the site and received the automated confirmation email.

Sorry for the inconvenience.
Eric, hi5 Support
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Fia Za

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I have sent in a lot requests to cancel my account but noone seems to be doing anything about it please delete my account
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Vance Willis

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hi, my email is willisvance13@yahoo.com and I forgot my password....the back-up email no longer exists and I don't know the answer to my question....help???
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Vance Willis

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can you send the password to my other email....vancerwillis@gmail.com????
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islandgirlcaucau

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I really want my Hi5 account deleted. This is the link to it: http://www.hi5.com/friend/p105765077-.... I have forgotten the password to my email. I have two possible emails that I used for it, I don't remember which one I used. PLEASE HELP! batiki_girl@hotmail.com and talei_islander4eva@yahoo.com. I am not very sure which one is my Hi5 password. I really want it deleted. PLEASE HELP ME!
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D_STAR

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I Forgot my password And My Email no longer exist
can you access my old account for me so that i can make changes an up dates my name is Deborah Saunders and my email address is debbiepie1@hotmail.com. or can you change my old email address with the new one and send me the password please i would really appreciate it thanks ...
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hello

my name is kamal and about a year ago when i was back home in my country nepal i used to have a hi5 registered in the name of kamaldai@hotmail.com

i din't use my hi5 for sometime and after that i fogot the password and the email nolonger existed , over ther in nepal i didn't hav enough resources to find coustomer service

but now would be able to activate the account ... or let me prove u that im the right owner of that account
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hi5 Eric, Official Rep

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Hello Kamal,

There is no hi5 account registered to kamaldai@hotmail.com. Please contact our support team by sending and email to help@hi5.com so that we can assist further.

Thanks,
Eric, hi5 Support
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morilloeris

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hi dear same problem i dont have the email not the password and i would like to cancel and delete everything there please
http://hi5.com/friend/p171685143--eri...
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Rama DIABONG

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Hi I tried to email you at help@hi5.com but it did not go through. How can I contact you? Please, I need to recover my acct. you can reply on my email acct at rdiabong@yahoo.com. Thx.
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LaGi

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Hello,

I was browsing on yahoo to see if there's any way I could retrieve my hi5 account. I can't remember what e-mail address I used to open my account! I have another account [islandgirl_408@yahoo.com] so I searched my name [Lagi] and I found my other account so I know it still exists. I've been sitting here for an hour trying to figure out what it could be. PLEASE HELP!!!
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hi5 Eric, Official Rep

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LaGi:

Please contact our support team directly by sending an email to help@hi5.com. You can include a link to your hi5 profile (the one you found in Search) by copying the http address that appears in your web browser. We will be able to help change your email address and send you information about retrieving your password.

Thanks.
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Hi i was wondering if you could do the same for me as you did for the person that couldn't log in to his page to i have for gotten my email address to my page and would like to gain access to it again The user name is ( centralzz ) since i have ost that email address i was wondering if you could rest set it to my email address that im using now
hyrum_carnell@hotmail.com
i would much appreciate this from use as i really wanna get back up with up dating my page i no it still works because ive been able to find it and look around please help me out and send me a email to the email address that has been given in this message thanks
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hi5 Eric, Official Rep

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Hello Raynee,

I don't have access to your hi5 account information here on Get Satisfaction, so please contact us directly by sending email to help@hi5.com. Tell us the email address you originally used, or include a link to your profile. The link is available by visiting your profile and copying the http: address that appears in your web browser's Address bar. Then we can help you change the email address.

Thanks,
Eric, hi5 Support
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Want help
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hi5 Olivia, Customer Support Manager

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Hi Charmz,

How can we help you? Please tell us a little bit about the problem you need help with, also if you can let us know the email address or the url of your hi5 profile that will help us to help you. :)
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Hello! I have a problem accessing my hi5 account. You see, the email I use to register my account is no longer available since I don't have access ibecause I can't remember that password also. and I dont use either one months ago. Now, it's been a long time since I've used my hi5 account and have already forgotten the password. How can I get the password back if the email no longer exist? The email address I use in Hi5 is
luis3fm_ec@yahoo.com Would it be possible for you to change my email address so I can reset it myself? I already contacted your help support but their email seems confusing. They said they don't answer to personal emails. Maybe I misunderstood. Could you please tell me how to get on with this. Thank you.
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lynn

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hi olivia i have the same problem that luis had... please i need help. my new email is bebe2451@hotmail.com and my old one was vaquera2412@hotmail.com
i apreciate your help thanks!!
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jay

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hi my name's Jerry, i have a problem accessing my hi5 account. the email I use to register my account is no longer available since I have cancelled it months ago. Now, it's been a long time since I've used my hi5 account can' access it. please help fixe it. the email address is Prince_jerryallen@yahoo.com.
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hi5 Olivia, Customer Support Manager

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Hi Luis,

I can help with this, but will need to know the email address (or hi5 url) that you registered with on hi5. This will help me locate your account so that I can update your email address.

Thanks,
Olivia
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Hi Olivia!! in from el salvador and my first language is Spanish ... But i will give my best I hope that you can understand me. I have the same problem that Luis, So I was wondering if you can change my email adress too... My new email is ileanapineda0309@hotmail.com and the HI5 url is http://www.hi5.com/friend/profile/dis.... Please answer me, cuz i really miss login...
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hi5 Olivia, Customer Support Manager

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Hi Ilena,

I am sorry you are having problems logging in to hi5. Your account is active, and the email address, ileanapineda0309@hotmail.com, is the one we have on file for your profile, http://www.hi5.com/friend/profile/dis... .

Are you still having problems logging in? What error message do you get?

Also, you can write our help department in Spanish at help@hi5.com if you would rather get help in Spanish.

Thanks!
Olivia
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Let me explain u... I open a new account just to check if someone is making changes in my real one account that was created with my old email (muchoquierote@hotmail.com) that was stolen too...So the first thing that I thought, when i realize that i cant loggin, was that maybe the same person that stole my old email adress was the guilty, and that it is possible that him/her ask for u to send my password by email because someone have my old email account.... but the only thing that i really want is get my account back... (i can demostrate u that Ileana Pineda is me, i can send u my ID by email or another thing that u need like the old password)
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hi5 Olivia, Customer Support Manager

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Hi Ileana,

It is best if you email our customer support department at help@hi5.com. They can help you get your account back, and can verify you are the real account holder. Also, you can email them in Spanish.

Thanks,
Olivia

----
(en Español)

Hola Ileana,

Es mejor que el correo electrónico de atención al cliente de nuestro departamento de help@hi5.com. Ellos pueden ayudarle a obtener su cuenta atrás, y que se pueda verificar el verdadero titular de la cuenta. También, usted puede enviarlas por correo electrónico en español.

Gracias,
Olivia
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sandy

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hi Olivia my name is sandy and i`m having a problem login, into my hi5 acount so i was wondering if maybe you can help me. the hi5 e-mail adress is ssforlife@hotmail.com
thank you
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Hi, i have the same problem, could you help me out please? my last e-mail was maninoori@yahoo.com, i no longer have it, could you cancel my account or send a new password to mola_mani@yahoo.com plzzzzzzzzz
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hi5 Eric, Official Rep

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http://getsatisfaction.com/hi5/topics...

Unfortunately due to limited support staff we cannot provide individual account help for hi5 users on Get Satisfaction. Please see this topic for a list of available Help resources on hi5. Help is available in English, Spanish, Portuguese, and Greek. Thanks for your understanding.
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scout_9_

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i want to delete my account http://scout-4-.hi5.com but my email dosen't work plz help me
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alp demirbağ

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Hi Eric. i have same problem too :( pls help me. i don't remember my e-mail adress and pasword... if i remember e-mail maybe i can find my password but i need e-mail. i want to log in my account. this is my hi5 adress : http://cdhdf-.hi5.com/friend/p1054301...
please help me. i need this.
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My name is Fatih. I registered hi5 user. I saved my hi5 my email address " ". But now I do not use this e-mail address. We can not access my hi5 account. My new email address . I want to send a new activation e-mail address. (Hi5 my password "(sending help@hi5.com)"). Thank you.
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bhuwan

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Hello! I have a problem accessing my hi5 account. i used to use bhu1k@hotmail.com for log in my hi5 but when i type that id in hi5.it says Access to your account has been temporarily restricted because your account may be at risk for unauthorized use. You will need to provide us with a new password before you can log in to hi5.

To change your password and secure your account, please click here. By clicking the link you will be sent an email at bhu1k@hotmail.com that will provide instructions on changing your password. In case you no longer use that email id, please contact Customer Support directly.
--how can i get help from customer support directly? i forget the password of bhu1k@hotmail.com----if possible plz send some information in ma new e-mail ru_bhu1@hotmail.com...!
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sanyog

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hello sir
as i forgot ma password pls help me i hv reset da password but it doesnt work my emai-id samlak_50@yahoomail.com
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HuNnY

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HI I LOST MY HI5 PASSWORD PLEASE HELP ME
MY HI5 IDD IS HINNA_HUNNY@YAHOO.COM
BUT SORRY I DONT HAVE ANY YAHOO IDD
SO THEY ARE HELPING ME TO SEND MY PASSWORD IN THIS IDD
THAT I DONT HAVE

PLEASE HELP ME TO SEND MY PASSWORD IN HUNNY_BIPZZ@HOTMAIL.COM
PLEASE I WANT MY HI5 BACK PLEASE help me Miss-Sir

PLEASE
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mirushe

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I have a problem accessing my hi5 account.Now, it's been a long time since I've used my hi5 account and have already forgotten the password. How can I get the password back if the email no longer exist?This is my link : Click here : http://www.hi5.com/friend/p359314276-... I can't rember my email adress and i dont even know my password... Would it be possible for you to change my email address so I can reset it myself? If you have any news contact me in this email address : Mirushe_p@hotmail.com ...help me with this pleasee .or how many moths do i ave to wait and my acount its gonna be delete by its self??
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Rambo

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I have the same problem
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lynn

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hi, i have the same problem, i stoped using my hot mail account and now its been deleted and now i cant log in to my hi5 account how can i log in to my account again.. my email was vaquera2412@hotmail.com
thank you!!
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RafaRiderman

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ATTENTION ALL USERS
Please get in contact with our Customer Service Dept., They will assist you with this issue. Most likely they are going to ask you some questions to make sure you are the true owner of this account.

These questions are but not limited to:
1. When did you originally register your hi5 account?
2. Please tell us one or two Friends that you have recently sent a message or profile comment.
3. Are you the member of any hi5 Group?

If you can answer any of these questions then we will work with you. If you do not remember anything, then provide us with some kind of info that can lead us to believe that you own this account. If you cannot provide us with some kind of legitimate info, then unfortunately we won't be able to assist you.

If you have a second hi5 account you can always talk to me through any help group or directly through my profile at RafaRiderman.hi5.com so I can assist you. Olivia and I can help you faster if you do it through our help groups.

Thank you!
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Hello! I have a problem accessing my hi5 account. You see, the email I use to register my account is no longer available since I have cancelled it months ago. Now, it's been a long time since I've used my hi5 account and have already forgotten the password. How can I get the password back if the email no longer exist? The email address I use in Hi5 is tiflea_aly@yahoo.com.would it be possible for you to change my email address so I can reset it myself?
my hi5 account is http://ingerashMik.hi5.com !! HELP please
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RafaRiderman

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alina
Please get in contact with customer service at help@hi5.com or you can send me a PM through my profile so I can assist you. RafaRiderman.hi5.com Make sure you mention it is in reference to your message left on GetSatisfaction.

Thanks.
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limit85

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http://hi5.com/friend/p37467318--Chip... this is the profile link to my address.. the e-mail address i used for this doesnt exist. and i cant log on or anything, can someone help???? either delete this account or do something. Thank you
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RafaRiderman

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limit85,
Please get in contact with help@hi5.com and let them know. Please provide them with your URL and any additional info that identifies you as the legitimate owner of this account. Thanks.
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Gina

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I have the same problem as Lyn's. Please help me... my actually address is ginacarla18@yahoo.com and the address the I used to loggin on hi5 was www.gina_gini_1889@yahoo.com . Please help me
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Shandice Ferguson

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hi my name is shandice i have a hifive account and i forgot my pass word and my email has been cancled my hif five email is rastaladycaron@hotmail.com can you please send my hif pass word to my new email shandiceistheboss@hotmail.com please i really need it like asap/