I cannot get past the sign in page, it's like the movie Groundhog's Day!!

  • Problem
  • Updated 3 years ago
I have been trying to sign in, I've already filled out the application page to use hootcourse with my facebook account, but I cannot get past the screen that asks if you want to sign in with facebook or twitter. When I click the facebok option, the curser responds with the swirly "working" thingy that it does, sometimes a box pops up that says Requesting permission across the top, and it also has the blinking "working" display, but then it goes away. the page doesn't change at all. maybe it'll kinda blink like it did just change, but it goes back to the same thing. I've tried different directions to get in, but it keeps doing the same thing. I even tryied logging on to facebook to see if it would help,but no not that. HELP ME!
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Anna Messer

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  • frustrated

Posted 4 years ago

  • 5
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Thomas W, Company Admin

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I'm really sorry to hear that you're having trouble. We've actually been receiving intermittent reports of Facebook sign in issues for a little while now. In the cases we resolved, there was a browser configuration issue that was causing the problem. Admittedly though, we've been having difficult duplicating the problem on our end.

If you're a Skype user, I'd love to see the problem in action via Skype's screen sharing feature. I can be available whenever you're available. Just send your Skype screen name to info@matchstrike.net and let me know when you'd like me to call.

If you're not up for that, I understand. Let me know what browser you're using and I'll provide you with some settings you can try changing.
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Barth Cox

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I am using Firefox browser and I am getting the same issue. Help!
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Ash Krajcsik

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I also have this problem. I accidentally used Twitter to login once. I'm never on Twitter, so I wanted to login with Facebook. I'm on Chrome, and I also get the swirly thing.