Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m frustrated, angry, disappointed

HP Pavilion DV1000 should be recalled - won't somebody help us?

Hello, all.

I bought an HP Pavilion DV1000 2.5 years ago. I customized it and it was my pride and joy. I was so excited - it was the first laptop I ever bought for myself. Everything else I owned was a hand-me-down. Therefore, I wanted all the bells and whistles, and decided to go with HP because my previous hand-me-down was an HP and it lasted forever. Well, after 2.5 years...and of course, after the warranty expired...it fell apart. The computer switches from AC to battery, back and forth - then stops acknowledging the power altogether...then it shuts down. Please note that all of this happens WHILE its plugged into the wall. And no, its not the electrical socket. It's definitely the computer. If you do a search on the web for "DV1000 No Power Up", you'll see what I mean. I'm not the only one with this issue, and HP is not acknowledging it AT ALL.

To add insult to injury, I moved to Canada temporarily for my husband's job. Did you know that you CANNOT call HP US from Canada? It is absolutely impossible. I can't even call HP Canada and ask for a direct number to the US...or to be transferred. It's like they don't want to have anything to do with each other. They don't give a darn about their customer...its all about keeping them separate entitites!!

So, what have I done to fix this problem? 1 - Called HP Canda for help 2 times. They could do nothing but give me a list of authorized resellers. 2 - went to an HP authorized reseller IN CANADA. 3 - They said it was the power cord. I replaced it. That's $50. Didn't help. 4 - Then they sent me directly to the guy they would have sent it out to themselves. The guy had it for 5 days the first time - thought he fixed it when he didn't. 5 - I went back again, left it with him for another week. Thought he fixed it, but he didn't. That's $200. 6 - Then I replaced the battery. But I had to call my brother in the US and ask him to buy me one and ship it to Toronto because there was no way to get the battery here. That didn't help. That's another $200. We're up at $450, folks...and the problem is still not fixed. I'm 1/3 of the way to a new laptop by now. 7 - Last ditch effort, I do a search on google for problems with the dv1000. I get mega results. I realize its not worth pouring anymore money into the thing, and I give up.

Now, I'm without a laptop. I blew $2400USD for this laptop, then an added $450 for repairs that didn't help...that's $2850 for this thing...that doesn't work. What a disappointment. I can't believe that no one wants to help.

And to think I was considering buying another HP after this debacle...but then I got smart. I did another search for their DV6000 (6500) laptop out of curiousity since it was getting good reviews...and found a whole new mess of complaints about the model and its wireless issues. That's when I said no way.

HP will have to do some serious apologizing and replacing for me to ever consider giving them a thumbs up again. I used to recommend them to EVERYONE. I was their biggest fan. Not anymore. No way.
96 people have
this problem
+1
Reply
next » « previous
  • I added to this thread 5 days ago. That night I completely disassembled the computer and removed the large accumulation of fluff that was blocking the vent to the fan. Since then I took it on a long trip, working with the laptop in sun in a car. It had no shutdowns at all.

    After hearing other dismal reports here and in a few other forums, I'm pleasantly surprised my box recovered so well.

    So, _for me_, cleaning the inside or possibly tightening the fan assembly so the thermal pad was seated properly may have solved the issue. But I changed nothing that should affect a voltage rail or anything power related, so it definitely seems thermal.

    Note that this condition could, in theory, cause permanent if a themal sensor did _not_ cause a shutdown in time to save a part on the motherboard. In my case, so far I have noticed no permanent damage.

    In any case, my particular model (DZ731AV) with a 1.5 GHz pentium-M and a 5400 rpm drive (instead of 7200), is now back to fully functionality 4+ years after I bought it. Note that when I bought it, I specifically did _not_ get the fastest CPU and hard drive both for battery life and to avoid potential problems with heat. The faster components can suck down more battery power and generate more heat. For a particular laptop model, I'm sure that _no_ manufacturer changes components on the motherboard except possibly the cpu heatsink, so those components may be performing at their limits in a slightly hotter environment (this could constitute a design flaw, but without proper testing it's difficult to say). So I opted to not get the fast cpu or faster spinning drive. I may even get a replacement solid state drive which should be cooler (and be much faster) than my old 5400 rpm drive (original 2005). I'm pretty certain that whatever laptop I get in the future will have an SSD since the prices have come down to earth in the last few years.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • After dealing with my Hp for sometime, I finally gave it a rest. I have filed a complaint with the lawsuit and still have not heard from anyone on it. I just wanted to let everyone know that I recently bought an iMac and it is the best investment that I have ever made. I will never buy another pc again and will not buy another Hp product EVER. I am so pleased with my apple product and would recommend it to everyone. They are so helpful and courteous and you can tell they really love their job. Apple is obviously treating their employees right and they must keep the morale at a high level because you can feel it when you walk in the door. I love my Apple computer and everyone that has helped me with it. They have free classes that you can take and great free tutorials online. Save yourself some grief and buy an Apple!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m undecided
    ...and another one bites the dust. Friend gave me his broken dv1000 to mess with. It is doing the same thing that everyone else said. All lights come on, fan spins once, hd spins up...after that is like a 2 dollar light up toy from the dollar store. I am going to order a new mobo and cpu fan.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • After cleaning the inside of the laptop and the CPU fan ducts, it was much more stable, but I did occasionally see the mysterious power loss (maybe once every couple days).

    I did one other thing I did that seems to stabilize this platform. The "real time clock" (RTC) battery (_not_ the main battery, but the small coin battery used to retain BIOS settings and the clock date/time - you have to unscrew the case and get to the motherboard to see it) holder had one end loose. The solder joint had broken free. The computer would lose BIOS settings (for instance, the clock would reset to 2004) when it would turn off. I believe the RTC battery was not recharging at all.

    I resoldered the battery holder contact and after a day or so (after it recharged I assume), I no longer saw the loss of BIOS settings and the computer was much more stable.

    Now I have been running this way (clean insides, good RTC battery) for almost a month with _no_ mysterious shutdowns.

    So, for others out there, you may want to take a look at the RTC battery holder and see if it is loose or disconnected.

    Disassembly instructions are in this document:
    http://h10032.www1.hp.com/ctg/Manual/...
    (section 5.14 talks about the RTC battery)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I too have the same problem with my HP pavilion dv 1000, I was wondering ...can I fit an Hitachi's Deskstar 7K160 hard drive instead of a HP?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • It's disgusting. Shouldn't we sign a petition for a recall. You may all contact me at mysticisa@hotmail.com I will write a letter and give it to an attorney.

    Izzy
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m very disappointed
    Same problem with my dv1000 that is about the same age as jewdy7's. I rarely used this computer but once a week (except when I went on trips). One day, out of the blue, it wouldn't turn on. I paid a $45 diagnostic fee to find out that the motherboard is bad! This is the first time I've ever had a motherboard go bad on a laptop; and I've owned several.

    I know HP isn't obligated to do anything outside of the warranty period but it is disappointing to hear that so many people are having the same problem and HP isn't responding.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • It time for you to adopt a Mac. I am a fan of Windows since i try mac i think it' s good to give it a try.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • http://www.sfmslaw.com/pages/cases.ph...

    Summary of Pending Case: On January 6, 2009, Shepherd, Finkelman, Miller & Shah, LLP ("SFMS"), along with co-counsel filed a Class Action Complaint on behalf of Mr. Cass Wilson ("Plaintiff") against Hewlett-Packard Company (“HP”) in the Superior Court of California, County of Santa Clara, Civil Action No. 1 09-CV-132004. The Complaint alleges that HP misrepresented and concealed material facts regarding certain laptops including a design defect, which causes the power jacks of the laptops to fail. Specifically, the defect affects the attachment of the power jacks to the motherboards of the laptops. As a result of the defect, the solder connection between the motherboard and the power jack is interrupted, which ultimately causes the laptops to fail. In addition, SFMS has learned from certain consumers that the defect may cause the laptops to catch fire. The HP Pavilion laptops at issue in Plaintiff’s case include laptops in the following series: dv, zd, ze, zt, zv and zx....
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m frustrated
    Yep I have the same problem and found out that it was the motherboard and thats a little bit of money to so i went with a mac it is much better. I also sent it in for repair and they tried to say it was water damage but I never had water next to the computer and also when i bought the computer I had to send it back because the CD/DVD drive went out and i only had it for a week then the problems started that is why i went with a MAC.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m Sadly disappointed
    I as well developed this problem after years of perfect service from my HP dv 8000. As well, i have had extensive repairs done incuding replacing the motherboard. Each time the repair person thought he had it taken care are of. I've replaced the battery, reset the bios, updated everything we could think of reset things, and a whole bunch of other things i don't even understand. The symptoms change slightly, but it still shuts down after refusing to run off of power - goes to battery until it is depleted, then, will not run without the battery installed to assit with startup - a new symptom. If the battery is dead it will not start up at all. Static sounds run through the headphones while running telling us something is not right. I and my repair tech have done extensive research through trial and error, through blogs, and questioning other techs - all to no avail. We refuse to give up. It's a matter of pride for my technician, and a matter of principle for me.
    HP I loved this computer, and i would never buy another one until this problem is resolved.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m Ripped off by HP.
    Hi folks,

    Might I suggest you all save yourself further misery by throwing out your DV1000 before you spend more money on it, as I did.

    As you will see in my last post I was able to come to an arrangement with HP to have my DV1000 repaired professionally. (I had to pay for parts only). They replaced the motherboard and it performed beautifully for about 12 months until yesterday. Now the shutdown problem has returned and it refuses to start. . In the 12 months since repair I would estimate that the new motherboard ran for a total of no more than 30 hours, because I was hestitant to let it run for very long in case the problem returned.

    The situation now is that after the failure of THREE motherboards, I am throwing this piece of HP crap into the garbage bin.

    As far as I'm concerned now, HP and the people who designed this DV1000 lemon can get stuffed!.

    Cheers to all,
    Baz in Oz.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m wanting help
    Power Supply Issue

    System Manufacturer: Hewlett-Packard Laptop
    System Model: HP Pavilion dv1000 (PN310AV#ABA)
    Processor: x86 Family 6 Model 13 Stepping 6 GenuineIntel ~1695 Mhz
    S/N: CNF5201FYQ
    BIOS Version/Date: Hewlett-Packard F.20, 4/15/2005
    SMBIOS Version: 2.31
    OS: XP Pro; Version 5.1.2600 Service Pack 3 Build 2600
    Purchased: 5/26/05
    Problem first appeared: 1/29/10
    Problem Description:
    When battery needs charging and computer is on, charger cycles between AC and battery. This causes
    the display brightness to cycle because it is rarely set at the same brightness for AC and battery.
    Troubleshooting:
    1. Laptop operates normally when AC powered and battery removed, or if battery is fully charged.
    2. With system shutdown and laptop plugged into AC, the front battery charge LED indicates a 25%
    to 30% battery charging time. A 25% charging cycle is consistent with the fact that it takes
    longer to recharge the battery than it used to.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m SURE
    Thats right..
    DV1000 random shutdown caused by "POWER SUPPLY" (not overheat anymore).

    cpu load is high => cpu is hot => cpu fan is fast => system need more power => power not enough => shutdown

    More power please..
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • This reply was removed.
    see the change log
  • This reply was removed.
    see the change log
  • This reply was removed.
    see the change log
  • This reply was removed.
    see the change log
  • This reply was removed.
    see the change log
  • I’m very upset
    What HP has done in concealing these flaws in their laptops and still allowing customers to purchase them knowingly sooner or later the laptops would have issues or have a high probablity of having issues is a crime. That is no different than selling something fraudulent and to take peoples money that's no different than stealing. I feel very taken advantage of. If I stole from HP I would be prosecuted, HP needs to face the music too and apparently there is a Class Action Lawsuit against HP its right here in Northern California, its real and taking place right now. I signed up recently and described my issues with my laptop I suggest you do the same and voice your opinion.

    http://www.sfmslaw.com/class-action-l...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m upset and disapointed
    What HP has done in concealing these flaws in their laptops and still allowing customers to purchase them knowingly sooner or later the laptops would have issues or have a high probablity of having issues is a crime. That is no different than selling something fraudulent and to take peoples money that's no different than stealing. I feel very taken advantage of. If I stole from HP I would be prosecuted, HP needs to face the music too and apparently there is a Class Action Lawsuit against HP its right here in Northern California, its real and taking place right now. I signed up recently and described my issues with my laptop I suggest you do the same and voice your opinion.

    http://www.sfmslaw.com/class-action-l...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • This reply was removed.
    see the change log
  • I’m frustrated
    Hey, Batterys, spamming this thread where people come to get help is UNCOOL and I would certainly not buy from companies that use such tactics. Anyway, I too am having the same problem. Fan spins and the lights are on but nobody's home. This has happened to my sons computer as well, which is why he uses Macbooks now. I will be pursuing this through channels and will not buy another HP product ever again!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m furstrated and angry
    well i agree i had problems my usb ports ,maybe used them three times and ond by one they stoped working.so end up replacing my board for another one ,once i had it working again.but two months later i shut my dv 1000 down the normal way . and went to work , i come home that evening . and went to turn it on there was nothing . i plugged the power supply in and nothing . Ive broken it down and the re is a burn or melted spot any where on there board. the power supplie is throwing out the right amount of voltage .yes it is gonna cost me a arm leg if its the power adapter or the supplie,so hp packard if your reading this maybe you need to take in consideredration.to this problem with the dv 1000 even thru it is a 2004 model . a well taken care of should go long ways . especially for a price of $2500 and the price for a one year warrranty isnt really worth the headache .i hate to hp go down and be bought out by abetter and smaller company . needs to hepl us on these laptop
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • wow, #$%^ HP...I would give anything to have researched about this problem before I went out and bought my dv6000 three years ago. I cannot count the number of times I contacted HP regarding a problem. I started having problems with it just a month after I purchased it. I have spent hours on the phone with HP support. I have bought cds that they have told me would be the "fix", but did nothing. I loved my computer. I thought HP was a classy, reputable company that I could depend on to provide me with a laptop that functioned properly, at the least. I had every problem in the book with my laptop: wireless failed, fan always ran and was really loud, laptop got REALLY hot to where it would burn my legs or I would smell the couch from it starting to burn it (I even had to make it a point to set it on the coffee table when I left the house or went to bed because I was affraid it would start a fire since it would randomly power on!), replaced battery 3 or 4 times, replaced the battery charger cord 3 times, media center buttons and remote never ever worked, it would repeatedly crash over and over upon startup, anywhere from 2 minutes to all day of crashing, but would eventually start up, usually after I pressed the F10 key repeatedly (something HP told me to try once)......Then, a couple weeks ago, the crashing never ended, It finally died and would not start up. I have since purchase two motherboards but neither has fixed the problem. I cannot even get the fan to run anymore or the lights to light up. The only thing it does now is the following: The power outlet lights up blue when I plug in the power cord and a blue light on the motherboard (bottom lefthand corner) lights up as well, but then goes off about 30-45 seconds later. I contacted HP and the Indian guy pretty much told me to #$%^ off, in other words of course. He said that they have no record of me contacting them previously because they only keep records within the last 6 months - which is BS - and when I asked to speak to a case manager, he said ok and put me on hold to get my case #, then after like 10 minutes he returned to the line with a major attitude and asked "what exactly is it that you are trying to accomplish?".......after being on the line for 38 minutes, he told me that I would be contacted by a case manager in the next 1-2 days......THAT WAS THE WEEK BEFORE THANKSGIVING AND I HAVE YET TO GET THAT CALL!!! I cannot begin to express my aggrevation and hatred towards Hewlet Packard! I want to sue them for this; it is not right that they are still selling these pieces of @#$%. I'm going to start an anti-HP facebook page or something..lol
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • This reply was removed.
    see the change log
  • I got the problem fixed! Let me know if you receive this. I restored all of my lost pictures and documents.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

next » « previous