HP Pavilion DV1000 should be recalled - won't somebody help us?

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  • Updated 4 years ago
Hello, all.

I bought an HP Pavilion DV1000 2.5 years ago. I customized it and it was my pride and joy. I was so excited - it was the first laptop I ever bought for myself. Everything else I owned was a hand-me-down. Therefore, I wanted all the bells and whistles, and decided to go with HP because my previous hand-me-down was an HP and it lasted forever. Well, after 2.5 years...and of course, after the warranty expired...it fell apart. The computer switches from AC to battery, back and forth - then stops acknowledging the power altogether...then it shuts down. Please note that all of this happens WHILE its plugged into the wall. And no, its not the electrical socket. It's definitely the computer. If you do a search on the web for "DV1000 No Power Up", you'll see what I mean. I'm not the only one with this issue, and HP is not acknowledging it AT ALL.

To add insult to injury, I moved to Canada temporarily for my husband's job. Did you know that you CANNOT call HP US from Canada? It is absolutely impossible. I can't even call HP Canada and ask for a direct number to the US...or to be transferred. It's like they don't want to have anything to do with each other. They don't give a darn about their customer...its all about keeping them separate entitites!!

So, what have I done to fix this problem? 1 - Called HP Canda for help 2 times. They could do nothing but give me a list of authorized resellers. 2 - went to an HP authorized reseller IN CANADA. 3 - They said it was the power cord. I replaced it. That's $50. Didn't help. 4 - Then they sent me directly to the guy they would have sent it out to themselves. The guy had it for 5 days the first time - thought he fixed it when he didn't. 5 - I went back again, left it with him for another week. Thought he fixed it, but he didn't. That's $200. 6 - Then I replaced the battery. But I had to call my brother in the US and ask him to buy me one and ship it to Toronto because there was no way to get the battery here. That didn't help. That's another $200. We're up at $450, folks...and the problem is still not fixed. I'm 1/3 of the way to a new laptop by now. 7 - Last ditch effort, I do a search on google for problems with the dv1000. I get mega results. I realize its not worth pouring anymore money into the thing, and I give up.

Now, I'm without a laptop. I blew $2400USD for this laptop, then an added $450 for repairs that didn't help...that's $2850 for this thing...that doesn't work. What a disappointment. I can't believe that no one wants to help.

And to think I was considering buying another HP after this debacle...but then I got smart. I did another search for their DV6000 (6500) laptop out of curiousity since it was getting good reviews...and found a whole new mess of complaints about the model and its wireless issues. That's when I said no way.

HP will have to do some serious apologizing and replacing for me to ever consider giving them a thumbs up again. I used to recommend them to EVERYONE. I was their biggest fan. Not anymore. No way.
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jewdy7

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  • frustrated, angry, disappointed

Posted 7 years ago

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Same Here. Same Machine Faulty Heat Sensor. Can't use any an control software because Bios Locks down Sensor Access.
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Baz in Oz

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I am convinced the DV1000 Shutdown Problem is not caused by overheating. Mine was running at only around 38C degrees and still had random shutdowns. I have taken it apart so many time I think I could do it blindfolded now. Before it gave up the ghost permanently it would shutdown, and after a five minute rest it would start up ok, other times it would not fire up until the next day. I have even taken the motherboard out of the case completely and with it sitting on my bench have plugged it in and it works fine, all lights etc. were working. But as soon as I put it all back together inside the case it refuses to start, no lights, nothing. I am convinced that something is shorting out somewhere on the board when it is screwed into place. HP are having people go to more expense by giving them wrong information. It is not a heat problem nor is it to do with the power cord, battery or power connection jack.

Cheers,
Baz in Oz.
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brad riddle

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I bought the 3 year extended warranty and I've never needed it except for a new battery after 2 years. Oh and the hard drive started to fail just before the warranty expired. I think the warranty saved me because I at least got one that was reliable long term and I'm still using it. I just started having power cord issues because the battery is about gone again. I've been abusing the cord which shorted out and then it wouldn't even power up so I cut it and spliced it back together together which worked and now I want a new one; I think there is another short coming. But the biggest surprise was when I left it plugged in after I spliced it and at first it didn't work for about an hour. Then I took the battery out and left it plugged in for another hour or so, and behold! it worked! Thank the Lord Jesus.
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brad riddle

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I bought the 3 year extended warranty and I've never needed it except for a new battery after 2 years. Oh and the hard drive started to fail just before the warranty expired. I think the warranty saved me because I at least got one that was reliable long term and I'm still using it. I just started having power cord issues because the battery is about gone again. I've been abusing the cord which shorted out and then it wouldn't even power up so I cut it and spliced it back together together which worked and now I want a new one; I think there is another short coming. But the biggest surprise was when I left it plugged in after I spliced it and at first it didn't work for about an hour. Then I took the battery out and left it plugged in for another hour or so, and behold! it worked! Thank the Lord Jesus.
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Tim K

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I pretty much have the same issue with my DV1000 (dv 1300 CTO to be exact). HP fixed my fan under warranty (Jan 2006) and now I'm thinking when the fan died it probably caused some heat damage that is just showing up now.

The issue started showing for me a few weeks ago. I thought I had a bad hard drive -- I actually do now -- but once I replaced it the random shutdowns started to occur more frequently. I'm now thinking the shutdown issues are what killed my other hard drive. I'm sure there's a cracked solder joint, board trace or .20 cent diode that is causing all these issues (google "DV1000 random shutdown" to get a sense for the problem) and HP needs to step up and fix these things.

Consumerist notes how someone is trying a class action suit. I'm not a fan of these suits because I think they only benefit the attorneys, but on the other hand I'd like HP to experience some pain. Lots more comments in the consumerist post thread: http://consumerist.com/tag/lawsuits/?...
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hey tim - you can add dv5000 to that list too.
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BIOS & Driver updates ??
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amuffledscream

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I don't understand how it possibly cost you that much to replace the battery and charger? I found a charger for $7 on Amazon, and a battery for $15. I also know local computer repair shop owners who will diagnose for free. Why do people bother going through companies like HP? Waste of your time when there are people experienced with computers who can look at it and help you to the best of their ability. Look around at computer repair shops nearby and ask for free diagnostic and pricing on replacement parts and labor. It shouldn't cost you that much if you're smart about it.
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I also have the same issue. DV1000 just wont start! 2.5 years old as well.
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I had the same problem with my HP dv1000 notebook. Within the first 6 months the system board was replaced, eight months later the computer shutdown. HP said it was an operating system problem, but it freezes when a non- Windows operating system was used to diagnosis the problem. I was my first laptop. HP customer serivce was horrible! I will never buy an HP product!
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Baz in Oz

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Hi,
Yeah Ive got the same problem with my Dv1000. Random shutdowns till finally it wouldn't fire up at all. Did all the usual things like clean the fan and heatsink etc. but it's definitely not an overheating problem. I replaced the motherboard and it ran fine for another 6 months then got the same symptoms all over again. Now it just sits in the corner sulking.

What cheeses me off the most is that - 1. I paid nearly AU$2500 for it and after just 18 months I can't use it. 2. The problems begin just after the warranty runs out. 3. HP have not taken any interest in the problem.

There are so many people having the same trouble with the DV1000 model that it is clearly a faulty product yet they won't come out and admit it. I think it stinks and shows what they really think of their customers. I'll shy clear of HP brand products in future.

Cheers
Baz in Oz.
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jewdy7

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You know...HP is supposed to be ON this site, yet none of us have heard a peep out of them. What a joke. I thought the whole purpose of this was to improve customer satisfaction. It says that there are 2 HP reps on this site, but yet...nothing. What gives???
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Mat

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HP isn't on-site.
They require you to bring the system to a HP Facilitation Place who send it directly to them.
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Welcome to the club. I have a DV1000 Pavillion laptop as well. Bought the extended warranty for almost $400. frustrating to say the least. Most of the time calls are routed to foreign non English speaking countries and the customer dissatisfaction agent asks you to repeat yourself. After waiting over an hour numerous times I decided to call back. Just before the 3 year warranty was up a foreign agent promised to send me (overnight per the contract) a box to send the machine in for repair. Never arrived and the machine still doesn't boot. Now out of warranty. Have used Compaq and HP for 30 years and still have the dead 1000 and one dv8000 and dv9000 (the last 2 are under extended warranty plans).

Just purchased my first Mac. Hate learning the new system but it amazed me more each day. Installing windows XP allows dual operating systems and I can use my windows prgms.

After owning in excess of 40 HP/Compaq computers over the last 30 years I give up. The only saving grace if you are lucky enough to get a Canadian or American on the cust svc line - Otherwise hangup.

Moving on to Mac and planning to convert 30 HP stations with Macs. HP may not want to fix my computer under the warranty as they promised and they will win the battle. Guess who wins the war! Join me and move on
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hey, jk - the first computer i ever bought was a mac - used one for years, but finally had to move to "the Dark Side". the only PCs i've ever bought have been HP, so like you i have had experience with HP computers for a long time. i'm sure you have noticed as i have how the quality has steadily gone downhill. i don't intend to get political here but i clearly remember when carly fiorina was the head of HP - she was a strident proponent of outsourcing - in fact she made a famous comment to the effect that anyone who sits at a desk can have their job outsourced, and added her approval to that concept. how much happier i would have been if when the HP board gave her the boot they had outsourced HER desk job. anyway, as outsourcing continues its cutthroat pace with each successive foreign country outbidding its neighbor by offering slave labor at slave wages to corporate multinationals the products produced will continue on the path of quality degradation. and as long as our government - and i include both parties in this - continues to give TAX BREAKS to "American" companies who outsource their jobs, we will all be stuck with shoddy products.
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Ditto...mine began shutting down about 6 months ago. Got really bad for about 3 weeks then all problems stopped for close to 2 months. Recently started back again, and now wont fire up. after a little research the real victim here is the people who trusted and valued my opinion when I told them performance/cost etc, go HP. I just want to thank HP for ruining my credibility! Guess you get what you pay for, im sure HP sold out to crappy parts and obv by reading all posts, crappy support. I bet you anything they will answer the phone immediately to assist you if you call them and press the number to purchase new equipment!!!
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My sister just gave me her dv1000 that has the same problem. She had it just over a year, then held on to it for a year trying to get if fixed. Then she gave up and gave it to me for the autopsy.
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jewdy7

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Still have yet to hear a peep from the HP crew that is supposedly 'participating' in this site. Nice.
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lol jewdy... i've wondered about that message at top of page:

" 3 employees of HP are listening and participating " LMAO ... oh, really? is it the same 3... do they "listen" in shifts? earphones? headphones? are they 24/7? how much are they paid to "listen"? is it a full time job? are they required to have hearing tests as a prerequisite?

are they here at all? or is that just something that this site's owners added to help inspire our venting?

i say to the " 3 employees of HP " - "stand up now! show yourselves! prove you are not just a figment of the site owners' imagination!"

P.S. I'm not holding MY breath.... LOL
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Feck that stuff, from Ireland and have a dv6500 and i have the very same problem, everytime i try and convert a AVI in DVD format (or anything CPU intensive) the thing just turns off after about 30sec into the conversion, even if you feel the bottom of the laptop it doesn't even feel that hot, there must be a senor fault, fan sounds fine. Is there any HP techs going to reply to this tread or ?
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Baz in Oz

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"Is there any HP techs going to reply to this tread or ?"
Sorry Liffeyman, I doubt it very much, I think the 3 HP employees referred to above are the cleaning lady, the tea lady and the boy who takes the lunch orders!.

Baz in Oz. : )
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I found a HP disassemby document and stripped the dv1000 down to the motherboard, but I don't see anything obvious. Since I had it apart I checked ebay for replacements. There are several, but I also found this http://cgi.ebay.com/HP-COMPAQ-DV1000-... . I might give it a try. Apparently this is a common enough problem where someone can make a side business out of it.
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After thinking about it I am probably NOT going try and fix it.
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Baz in Oz

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Hi karlthetruth,
I pulled my DV1000 apart several times and hunted around for another mainboard. At the time there was one for sale in the UK, one in Guatemala!! and 24 (yes that's right 24!) in Hong Kong. So I purchased one of the Hong Kong boards for 140 Australian dollars thinking I'd just thrown my money away, but I was wrong. Two weeks went by then the motherboard turned up in the mail, in perfect condition. I installed it no problem and it worked fine for about six months then the same shutdown trouble started all over again. Now I have a laptop with two motherboards, and neither of them work.

That repair offer on the link you posted seems a bit to 'iffy' to me, but perhaps I am being too skeptic. I find it difficult to trust anybody these days after having my fingers burned by HP.

Let us know here how you get on. If they fix your Dv1000 or if the NO FIX, NO PAYMENT offer is genuine then there might be others keen to take a look.

Cheers,
Baz in Oz
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Is this for real? a lawsuit against HP?

http://www.sfmslaw.com/pages/cases.ph...

and here is an interesting twist re: laptop video chips

http://mobile.slashdot.org/article.pl...
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My dv1000 has died FOUR times within the first two years of purchase. Luckily, I bought the Circuit City service plan, otherwise I would have been in really bad shape. I am very very disappointed with my HP experience, especially because of their lack of response to what is, obviously, a wide-spread problem.
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I was working with my DV1000 Pavillion last Friday and right in the middle of a project, with absolutely no warning, it died, shut down, kaput, never to be resurrected. It was 3 y/o. I took it to Best Buy (thought I had bought it there-oops) and was told by Geek Guy that it wasn't my power cord (darn) but probably my "motherboard" was fried. Then I found out I hadn't bought it from them. Went to Circuit City and found out that I had bought it there but my warranty had expired June of "07 but I sure don't remember being reminded of that last year. Bottom line is my laptop is deader than a door-nail (whatever that means) and no way to retrieve my info unless I send to HP and the cost will be as much as buying a new computer. I absolutely loved my HP and was very proud of it but now that I am hearing that there is history of this problem I am definately not inclined to ever buy an HP product again!!!
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There IS a pretty easy way to retrieve your info. You can take your hard drive out of that computer, put it in an external enclosure with USB and access all of your files. I just shipped my sister's hard drive back to her in an enclosure that I got at CompUSA for $9. I can give you more info if you want, but if you have a computer savvy friend that can help you they can do it pretty easily.
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Thank you for the info. I actually must have had a premonition because last week I backed up all my info on DVD's. I had never backed up my info before! :-)
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sad story, susan, and unfortunately too common. karl is right about the hard drive. and even if you have your info backed up...why not take out the hard drive before you trash the computer? placed in an external enclosure as karl mentions it can serve as extra storage for another computer. it's real simple to remove from laptop and real simple to put in an external enclosure - in fact most external enclosures come with instructions. it would be nice to salvage something from your investment! again, sorry about your misfortune.
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Here's the reply I just got from HP, via email:

Thank you for contacting HP Total Care.

I understand from your email that your HP Pavilion dv1000 Notebook PC is dead and non functional.

Susan, I regret for what has happened. I have checked for your notebook model and there is no such defective motherboard for your notebook model. I apologize for the inconvenience caused. I wish I was in a position to assist you. I hope you understand my limitations. I suggest you to contact any local Authorized Service Provider (ASP) as enquire as to what can be done.

My sincere apologies to you.

If you need further assistance, please reply to this message and we will be happy to assist you further.
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jewdy7

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Hey, Susan. What exactly does that email MEAN? I can't even understand the point of it. I mean, I get the fact that they don't want to help you. (surprise, surprise) - but what do they mean 'there is no such defective motherboard?' Wouldn't you know whether or not there is a defect with your own computer? Is this person saying they don't believe you? And...given the replies I'm getting to this thread, alone - nevermind the loads of info out on the internet...I'm guessing that there IS a problem with this particular model and that maybe they should...um...I don't know...INVESTIGATE IT????? Do I need to do their jobs FOR them???
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Exactly what I was thinking. Here's how I responded back to them:

Thank you for responding so quickly. Obviously no one has informed you of the following site: http://getsatisfaction.com/hp/topics/..., which documents several people with the same problem I encountered with my HP PAVILLION dv1000. I have been told by Best Buy & Circuit City techs is that the best thing I can do is buy a new computer. I will never buy another HP product since appears you do not stand by your products. I do understand your limitations but you must understand my position. I loved my HP laptop and was very proud of it, and then one day it just went dead, never to be resurrected. Imagine my frustration, no support to be found and a waste of my money. I will contact your HP president, if need be, to apprise him of the very unsatisfactory non-solution of your answer, which I know is through no fault of your own, except you work for a company that does not stand by their products! I would not want to admit that.
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jewdy7

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AWESOME!!!
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awesome, indeed... but I'm guessing even more impact may come by sending the same to the CEO of Hewlett Packard AND the Board of Directors. and guess what? here is a link to an HP site page with the EMAIL LINKS for BOTH!

http://h30261.www3.hp.com/phoenix.zht...

p.s. i'm composing my emails right now and adding a link to this site - still don't believe any HP staffers ever look at this site, but at least i can attempt to let the CEO and the Board know of its existence.
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jewdy7

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I am SO GLAD you guys have joined this thread!! When I write to them, I'm also going to provide links to other sites which have threads similar to this one. Just do a simple google search on: dv1000 power issue. I guarantee you won't be disappointed. ;-) OH, and if you really feel like wasting some time, try a search on dv6000 and dv9000 wireless issues! have a ball!
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David Mays

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Boooo to HP. I have to say, it's getting harder and harder to find a laptop that doesn't totally suck. At least now I know to stay away from HP for sure!
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Here is another addition from another frustrated guy. My customized dv1000, 2.7 yrs, no extra service plan, pretty good till an week back, started this phenomenon of random shutdown. It starts up again though, but can go off anytime. I'm not a hardware guy, may not even try disassembling. And after reading so many posts in so many forums, I'm sure HP not gonna / can't help.

I got another (office) laptop, but my wife uses this one regularly. So we got to cough up good money for a new one, surely not another HP. Yeah, they're happily loosing customers, hitherto loyal and satisfied ones, too. Thanks Jewdy7 for starting the thread and to all who replied. Don't know how many of us it'll take them to notice, if they ever.
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BIOS and Driver updates ??